Ann Mary Thomas Kangappadan
Bangalore
Summary
Experienced Corporate Trainer and Banking Faculty with a track record of developing and implementing effective training programs that enhance employee performance and satisfaction. Proficient in identifying training needs, curriculum development and facilitating engaging learning experiences. Skilled in cross-functional collaboration and leadership with a focus on improving team dynamics and individual skill sets.
Overview
13
13
years of professional experience
Work History
Corporate Trainer/Banking Faculty
Manipal Academy of Higher Education
Bangalore
11.2022 - Current
- Led Banking and Investment Training sessions, enhancing employee expertise in trade finance and NISM certification.
- Evaluating training effectiveness from the first day to on-the-job training.
- Conducted needs assessments to identify skill gaps in the workforce.
- Designed and delivered presentations and workshops on various topics relevant to corporate training.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Organized and facilitated activities/events to enhance practical learning.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Analyzed training data to evaluate effectiveness of programs and suggest improvements as needed.
- Maintained records of all participant feedback from trainings and reported results to management team.
- Collaborated with subject matter experts to ensure accuracy of content within course materials.
- Researched industry trends and best practices in corporate learning and development.
- Planned virtual classroom sessions utilizing video conferencing technology.
- Adapted existing materials based on changing business needs or objectives.
- Prepared digital training materials including workbooks, manuals and self-paced guides.
Branch Operations Manager
The CSB Bank Ltd.
Bangalore
01.2019 - 10.2022
- Identified and capitalized on community business opportunities with effective networking
- Safeguarded company assets through effective risk management.
- Improved CASA book and Asset book by 30% growth
- High focus on NPA Management and initiating recovery steps
- Assessed employee performance and developed improvement plans
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Resolved escalated customer issues and boosted retention rates
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Recommended loan approvals and denials based on customer loan application reviews
- Managed inventory levels of cash, supplies, and other resources.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Conduct surprise audits at branch level under guidance of zonal office and
document audit observations for review by top management, branches,
and other stakeholders.
Assistant Manager - Credit Officer
The CSB Bank Ltd.
Hosur
01.2016 - 01.2019
- Evaluated client creditworthiness through detailed financial analysis.
- Experience in handling retail assets like LAP, HL, Personal loans, Vehicle Loans, etc
- Evaluating SME Business loans, unit visit and preparation of notes for assessing the client
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
- Organized and finalized loan applications for underwriter review
- Reviewing the loans and SMA follow-ups
- Supporting the team in recovery management
Assistant Manager
The CSB Bank Ltd.
Bangalore
01.2013 - 01.2016
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
- Effectively monitoring financial and non-financial transactions
- Exposure in handling high gold loan portfolio and exposure in verification and follow-up procedure
Assistant Manager
The CSB Bank Ltd.
Thrissur
01.2012 - 01.2013
- Timely completion of MIS reporting and monthly reporting to the authorities
- Account opening guidelines and KYC verification
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups
Education
MBA -
Manipal University Jaipur
03-2025
BACHELOR OF TECHNOLOGY - Electronic and Communications
Jyothi Engineering College
01.2011
Skills
- Leadership & Team Building
- Materials design & Educational Material Development
- Employee Development & Quality Assurance
- Interpersonal Skills
- Course Development
- Conflict Resolution
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Tamil
Beginner
A1
Timeline
Corporate Trainer/Banking Faculty
Manipal Academy of Higher Education
11.2022 - Current
Branch Operations Manager
The CSB Bank Ltd.
01.2019 - 10.2022
Assistant Manager - Credit Officer
The CSB Bank Ltd.
01.2016 - 01.2019
Assistant Manager
The CSB Bank Ltd.
01.2013 - 01.2016
Assistant Manager
The CSB Bank Ltd.
01.2012 - 01.2013
MBA -
Manipal University Jaipur
BACHELOR OF TECHNOLOGY - Electronic and Communications
Jyothi Engineering College
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