Annu Gudgudtal

We involved in planning, setting up and monitoring of distribution processes by creating a single master records for all critical business data from across internal and external data source and applications which contains basic information about the customers, suppliers and products.

• Delivering operational excellence with SLAs and achievement of operational target.

• Responsible for monitoring and managing the client's data under SAP CRM.

• Processing MDG (Master Data Governance) account creation of Global Region.

• Worked on critical projects GTM (Go-To-Market) maintaining and enriching SAP customers revenue data in CRM.

• Handling high Volume of Customer enquiries while providing high quality of services supporting the creation.

• Worked with GCO tools like SSF (shared service framework) mass tools and ICP system of SAP.

• Customer data extraction using various SAP- SA38 queries, YDM Tools.

• Organization hierarchy changes, territory, sales data and revenue updates.

• Weekly reports pertaining to duplication,data quality, data extraction and data uploads.

• Hands on experience in SAP CRM.

• Trained New joiners on MDG CR's and Accounts Creation.

• Supported on EMEA, MEE, APJ, NA all Global Countries in updating various customer data in CRM.

• Worked as internal Quality team, performs quality checks of the deliverables and ensuring 100% quality.

• Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Investigated suspicious activities and persons to maintain security of aircraft
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.