ANNU THAKUR
New Delhi
Summary
Detail-oriented Administrative Professional skilled in office management and customer service. Expertise in record keeping and problem-solving enhances compliance and operational efficiency. Experience in addressing passenger grievances and maintaining documentation integrity contributes to improved client satisfaction and streamlined operations.
Overview
10
10
years of professional experience
Work History
Administrative
IANS
Noida
11.2025 - Current
- Managed multi-line phone system, directing calls efficiently to staff.
- Processed payments, ensuring accurate receipts and change for customers.
- Managed ID card printing and issuance for employees
- Coordinated orders and communicated with vendors to ensure timely deliveries.
- Managed courier and parcel dispatch, maintaining accurate records for tracking.
- Maintained new employee joining records and documentation
- Ensured proper filing and organization of office documents
BDE Cum Counsellor
Neet Advisor Pvt Ltd
New Delhi
07.2022 - 10.2025
- Monitored client progress through follow-up sessions, adjusting treatment plans to enhance client outcomes.
- Supervised and mentored junior counselors and counseling interns, fostering professional development and skill enhancement.
- Maintained confidential client records and case notes, ensuring compliance with ethical standards and legal requirements for quality care.
- Monitored budget expenditures and prepared financial reports for review by management.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintaining accurate records: Filing documents, updating databases.
- Preparing reports.
- Assisting with HR tasks.
Customer Service Agent - Passenger Services
Bird Worldwide Flight Services
04.2016 - 06.2022
- Joined BWFS on 4th April, 2016 as Customer Service Host (CSH) doing facilitation functions for various Airlines (viz OD, CX CA, GF, TG, etc.)
- Promoted to the position of CSA after 6 months and dedicatedly served AIR ASIA Airlines.
- Transferred in 2019 and continued to work as a dedicated staff member for OMAN AIR Airlines.
- Having in depth knowledge of Air Asia DCS- Navitaire, Sky Speed Air (for ticket bookings & excess baggage collection) & Oman Air DCS - Sabre.
Education
B.COM -
Delhi University
Delhi, India03-2021
12th -
N.I.O.S
01-2015
10th -
B.V.B BHAWAN
01-2013
Skills
- Office administration
- Administrative support
- Data entry
- Record management
- Record keeping
- Documentation compliance
- Customer service
- Handling passenger grievances
- Handling mishandled baggage queries
- Backend Administration
- Passport & VISA check
- Controlling flight operations
- Data analysis
- Problem solving
- Staff Handling
Profile Summary - Experience
9+ year, 11+ month
Languages
- English
- Himachali
- Hindi
Personal Information
- Date of Birth: 14/06/1996
- Nationality: Indian
- Marital Status: Married
Vocational Qualifications
- Aviation
- Hospitality
- Travel
- Customer Service in Frankfinn Institute of Airhostess Training
Timeline
Administrative
IANS
11.2025 - Current
BDE Cum Counsellor
Neet Advisor Pvt Ltd
07.2022 - 10.2025
Customer Service Agent - Passenger Services
Bird Worldwide Flight Services
04.2016 - 06.2022
B.COM -
Delhi University
12th -
N.I.O.S
10th -
B.V.B BHAWAN