CRM and Einstein tool for customer service
Anoj Kumar Yadav
Housekeeping
Delhi
Summary
Proven Technical Support Representative with a track record of enhancing user experience through expert resolution of complex technical issues. At Concentrix, significantly improved customer satisfaction by mastering application support and demonstrating exceptional customer handling. Skilled in Windows 10 and adept at turning challenges into positive outcomes, showcasing adaptability and a results-driven approach.
Cashier skills include providing exceptional customer service while processing sales transactions. They ensure accuracy in handling cash and other forms of payment and maintain a tidy and organized checkout area.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Concentrix
Gurgaon
11.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Cashier Manager
Karan Pizza
New Delhi, Delhi
12.2020 - 03.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Commerce ((10+2 In Cbse )) - Finance
Harcourt Butler Senior Secondary School
New Delhi, Delhi 06.2021
Skills
Application support
Accomplishments
I was transferred in upper department as Subject master expert (SME) after 9 Months from production floor
Additional Information
Like challenge myself and help team mate to overcome the issue for customer.
Software
Microsoft Excel
Microsoft words
Interests
Playing video games
Reading any information about finance
Timeline
Technical Support Representative
Concentrix
11.2022 - Current
Cashier Manager
Karan Pizza
12.2020 - 03.2021
Commerce ((10+2 In Cbse )) - Finance
Harcourt Butler Senior Secondary School
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