Cycling
ANOOB FRANCIS
RELATIONSHIP MANAGER
GHAZIABAD,UP
Summary
Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.
Overview
3
3
Languages
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Management Trainee
Bajaj Allianz General Insurance Co Ltd
New Delhi, Delhi
09.2020 - Current
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Responded to customer concerns swiftly to maintain satisfaction and provided business insights to promote Cross-Sell.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Reduced product revenue loss by 30 % by focused client approach to cross sell and up sell product to other Clients.
- Suggested Ideas of Social media Campaign to Seniors to increase product knowledge among customers thereby increasing chances of market penetration.
Project Mentor
Evobi Automation Pvt Ltd
NCR, Delhi
08.2016 - 05.2017
- Established inclusive learning environment to enable students to gain maximum benefit from lessons, through help of company microcontroller product called BIBOX.
- Helped to achieve Atal Tinkering scholarship worth 25 Lakh for School through implementing Innovating project through use of Bibox.
- Helped Marketing team with Demonstration and usage of Product Bibox to Client thereby helping in closing deal.
Education
MBA - Marketing
06.2018 - 03.2020
- Majored in Marketing
- Member of Placecom Centre for Corporate Relations
- Graduated with 6.96 GPA
Bachelor of Engineering - Mechanical Engineering
07.2011 - 06.2015
Skills
Customer Relations
Negotiation
Search Engine Optimization
MS Office
Corporate Communications
Brand Enhancements
Client Service Optimization
Key Accounts Development
Accomplishments
- Documented and resolved pricing issues which led to upselling of the Product and Customer Satisfaction.
- Resolving Queries and providing Client satisfaction resulting in Highest Agent Recruitment among other Management Trainees.
- Achieved 180% of the monthly target under the Supervision of Zonal and Circle Head
Interests
Travelling
Listening to Music
Timeline
Management Trainee - Bajaj Allianz General Insurance Co Ltd
09.2020 - Current
Birla Institute Of Management And Technology - MBA, Marketing
06.2018 - 03.2020
Project Mentor - Evobi Automation Pvt Ltd
08.2016 - 05.2017
St. Vincent Pallotti College Of Engineering And Te - Bachelor of Engineering, Mechanical Engineering
07.2011 - 06.2015