Summary
Overview
Work History
Education
Personal Information
Skills
Timeline
Generic
ANOOP ASOKAN

ANOOP ASOKAN

Operations In Charge

Summary

Customer-oriented management professional with 12+years of progressive work experience across Sales & Marketing, Aviation Operations,Ramp Handling, Safety Compliance,Team Collaboration,Administration & Recruitment, Customer Service Excellence, Business Development,Cargo Operations,Ground Support Equipment,Aircraft Turn Around. Possess career record in delivering service at the highest quality standard, ensuring customer satisfaction, improving organization work functioning, managing team and performing effectively under work pressure.

Overview

16
16
years of professional experience
4031
4031
years of post-secondary education
4
4
Languages

Work History

Operations In Charge

FedEx Express
06.2021 - 01.2025
  • Executed ramp operations and baggage handling for Boeing 777, Boeing 767, and MD-11 aircraft, ensuring strict compliance with airport safety and IATA standards.
  • Performed efficient onload and offload procedures, coordinating cargo, mail, and baggage handling with focus on damage prevention and accuracy.
  • Operated Ground Support Equipment (GSE) including belt loaders, cargo dollies, tugs, forklifts, and baggage tractors.
  • Assisted with aircraft marshaling and guided aircraft into parking bays, maintaining on-time performance and clear communication with apron control.
  • Conducted cabin checks, housekeeping, and verified hold conditions pre- and post-departure.
  • Reported technical faults and coordinated with maintenance and operations teams to ensure minimal disruption to flight schedules.
  • Adhered to airside safety procedures, hazard awareness, and participated in routine ramp safety audits.
  • Maintained communication with load controllers, dispatchers, and ramp managers to ensure flight weight and balance compliance.

Hub Operations Coordinator

FedEx Express
12.2018 - 05.2021
  • Collaborated with team members to assemble, seal, and load packages into appropriate containers for shipment.
  • Accurately read and interpreted package labels to ensure correct processing and destination sorting.
  • Operated handheld scanners to update parcel tracking information, including receipt and condition status.
  • Followed all safety protocols and procedures to maintain a secure working environment.
  • Lifted and handled heavy parcels, up to 75 lbs, with proper equipment and technique.
  • Sorted packages based on destination using manual methods and automated sorting machines.
  • Supported the efficient transfer of goods from the warehouse to loading docks, ensuring timely dispatch.
  • Assisted with unloading delivery trucks, demonstrating strong teamwork and communication with colleagues and supervisors.
  • Loaded packages onto conveyor belts or pallets, maintaining workflow and minimizing damage risk.
  • Handled goods and associated documentation in a high-volume warehouse setting with attention to detail.

Business Development Executive

Design Bay Advertising LLC
03.2016 - 10.2018
  • Responsible for Processing Designing & Printing jobs for Offset Commercial Printing, Packaging, Screen printing, Binding/ Finishing services.
  • Dealing directly with the customers either by telephone, email, walk-in and outdoor demands.
  • Respond promptly to customer inquiries & needs.
  • Evaluate and resolve properly the customer complaints & comments.
  • Build a good long-term relationship with the customers.
  • Keeping records and data base for all the customers emails, inquiries, quotes, job artworks and list of customer's profile.
  • Keeping records and files of all jobs done for printing.
  • Negotiate & coordinate with the clients in servicing them on their demands.
  • Responsible for making quotation required by clients.
  • Proper coordination & follow ups regarding job deliveries.
  • Making the sales report, invoicing & opening job order.
  • Proper interaction with the sales team and client service team.
  • Handling call, communicate for internal related jobs.

Business Development Executive

Orbit Staffing Innovision LLC
09.2014 - 03.2016
  • Maintain proactive communication with the customer through phone e-mail or regular mail.
  • Keep and manage customer database, follow up on customer log on issues or problems.
  • Screening and short listing resumes for the required position through Job Portal/References/Head hunting/Sub Agents, to match the requirement of the clients.
  • Continuous interaction with the clients by phone and email.
  • Discussing the profiles with the candidates.
  • Visits the clients on the site or in office with a prior appointment.
  • Independently coordinated between candidates and the HR managers from different companies.
  • Follow up with the candidates who will be joining in the client place.
  • Negotiating on the salary aspect.
  • Deals with industries like Construction, Facility Management, Hospitality etc. for both blue color and white color requirements.
  • Writing detailed sales forecast report for senior managers.
  • Proven ability to maximize sales opportunities by creating professional sales script and building rapport with potential new and also existing customers.

Business Development Executive

Al Wadi Al Ahdhar Labour Supply LLC
01.2013 - 08.2014
  • Understanding Company's requirement laying special focus on Job Description and Job Specification.
  • Deals with the companies for their blue color Requirements.
  • Screening and short listing resumes for the required position through Job.
  • Continuous interaction with the clients by visits, phone and email.
  • Discussing the profiles with the candidates.
  • Independently coordinated between candidates and the HR's from different companies.
  • Follow up with the candidates who will be joining in the client place.
  • Negotiating on the salary aspect.
  • Worked as Outdoor & Indoor executive.

Customer Service Agent

Hinduja Global Solutions Ltd.
06.2009 - 05.2010
  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint (Inbound Call center for telecommunication- Voice process).
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Education

M.B.A - Operations Management

Jaipur National University
08-2021

B.Com - Finance

CO-Operative Arts & Science College
09-2009

Diploma in IATA(UFTAA Foundation) - undefined

Speedwings Aviation Academy

Personal Information

  • Passport Date Of Issue: 06/06/16
  • Passport Expiry Date: 06/05/26
  • Date of Birth: 01/11/88
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Investor

Skills

Friendly, positive attitude

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Timeline

Operations In Charge

FedEx Express
06.2021 - 01.2025

Hub Operations Coordinator

FedEx Express
12.2018 - 05.2021

Business Development Executive

Design Bay Advertising LLC
03.2016 - 10.2018

Business Development Executive

Orbit Staffing Innovision LLC
09.2014 - 03.2016

Business Development Executive

Al Wadi Al Ahdhar Labour Supply LLC
01.2013 - 08.2014

Customer Service Agent

Hinduja Global Solutions Ltd.
06.2009 - 05.2010

Diploma in IATA(UFTAA Foundation) - undefined

Speedwings Aviation Academy

M.B.A - Operations Management

Jaipur National University

B.Com - Finance

CO-Operative Arts & Science College

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ANOOP ASOKANOperations In Charge