Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anoop B S

Anoop B S

Technology Manager
Bengaluru

Summary

IT Professional with 16 Years of Experience in Infrastructure Management Services

A results-driven IT professional with 16 years of experience in Infrastructure Management Services across multiple technologies. Expert in optimizing mission-critical applications, managing risk, and implementing toil reduction strategies through automation. Proven track record of strategic leadership, delivering impactful results in complex environments. Skilled in driving efficiency, improving system reliability, and leading cross-functional teams to achieve operational excellence.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Systems Operations Manager

Wellsfargo
07.2013 - Current
  • Core Infrastructure Management: Oversaw and managed over 100,000+ devices across multiple environments (Windows/Linux/Storage/Backup/VMware), ensuring high availability and reliability.
  • SRE Transformation: Led a Site Reliability Engineering (SRE) transformation initiative from operations perspective, improving Mean Time to Recovery (MTTR) by 30%, enhancing system uptime, and streamlining incident management processes.
  • Collaboration & Knowledge Sharing: Spearheaded the Technology Infrastructure and Line of Business (LOB) collaboration, organizing regular connect sessions to share best practices, conduct Root Cause Analysis (RCA), and facilitate tech talks.
  • Cloud & SRE People Transformation: Drove people development and knowledge transfer in SRE practices and cloud adoption, significantly improving team capabilities and cloud maturity.
  • AIOPS Transformation: Established and led an AIOPS journey across the LOB by leveraging data validation, correlation patterns, historical insights, and cross-functional collaboration to enhance operational intelligence and incident resolution.
  • End-to-End Infrastructure Lifecycle: Managed the complete lifecycle of infrastructure components, from deployment through to upgrades, ensuring seamless operations and future-proofing.
  • Monitoring Tools Management: Transitioned from OVO to Prometheus for monitoring in a SaaS environment. Enhanced monitoring tool effectiveness using platforms like Prometheus, Grafana, Splunk, ProSuit, and Nagios.
  • Automation Framework Creation: Designed and implemented an enterprise-wide automation framework that integrated HPSA/PAC2000 DB and Netcool into Automated Incident Resolution (AIR).
  • Self-Heal Automation: Developed self-heal functions using the Ansible platform, achieving a 25% automation success rate and automating repetitive work streams to improve operational efficiency.
  • IT Noise Reduction: Decreased IT noise/toil by 10% year-on-year with AIOPS tools, which helped prevent outages and improved event correlation for faster issue resolution.
  • Ansible Automation Implementation: Led the implementation of Ansible automation, delivering a savings of 5,000+ hours annually through reduced manual intervention and enhanced process efficiency.
  • Patching & Vulnerability Management: Directed patching and vulnerability management for all production and business continuity devices, ensuring security and compliance.
  • BigPanda Integration: Successfully integrated AIOPS tool BigPanda, achieving a 30% compression ratio and further enhancing operational intelligence.
  • HPSA to Ansible Migration: Led the migration from HPSA to Ansible for all existing automation processes, streamlining workflows and reducing operational complexity.
  • Data Backup & Storage: Managed the backup and storage of critical data, ensuring the availability and safety of 130 petabytes in backups and 230 petabytes of operational data.
  • Reporting & Analytics: Utilized AIOPS analytics tools for reporting, providing critical insights into infrastructure health, incident trends, and performance metrics.
  • Leadership & Mentorship: Championed leadership and mentorship programs that fostered the career growth of 19 team members, promoting both vertical and horizontal career development.
  • Network & System Performance Management: Managed network and system performance, including troubleshooting, security patching, and regular maintenance, ensuring seamless IT operations.
  • IT Operations Coordination: Coordinated day-to-day IT operations activities to ensure the smooth flow of business needs, maintaining operational stability and minimizing disruptions.
  • Executed successful system upgrades, reducing maintenance costs while improving overall functionality.
  • Streamlined operations with the development of efficient workflows and procedures for team members.

Associate System Administrator

EMC Square
08.2010 - 07.2013
  • Configuration Management: Established and maintained configuration management for the Legato Networker (7.1 and above), ensuring all backup and recovery operations were systematically configured, optimized, and aligned with business continuity requirements.
  • Job Scheduling & Troubleshooting: Managed and scheduled backup jobs, as well as re-scheduled jobs as necessary, ensuring all tasks were executed as per predefined timelines. Provided in-depth troubleshooting for failed or incomplete jobs, ensuring swift recovery and minimal disruption to business operations.
  • Data Recovery Expertise: Performed various data recoveries across different platforms, including SQL, Lotus Notes, Exchange, and NDMP. Utilized both command-line and the Networker GUI to execute recovery operations, ensuring the integrity and accuracy of restored data.
  • Backup and Recovery Strategy: Ensured comprehensive and effective backup and recovery strategies across multiple systems, reducing downtime and optimizing data availability.

System Associate

Affiliated Computer Services
11.2008 - 08.2010
  • Control-M Job Scheduling: Configured, maintained, and managed job schedules within Control-M for multiple environments. Ensured seamless scheduling, rescheduling, and troubleshooting of job groups to meet critical business requirements. Addressed issues promptly to minimize downtime and maximize operational efficiency.
  • Production Grid Management: Managed and monitored 7 production GRIDs, ensuring the reliable operation of over 4,000 clients across diverse systems. Utilized in-depth troubleshooting techniques to resolve issues and optimize grid performance.
  • TSM Server Management: Administered 9 TSM v5.3 server instances, supporting over 9,000 clients. Ensured backups and recovery processes were executed effectively across the environment, contributing to robust disaster recovery and data availability.
  • Client Provisioning for Avamar & TSM: Provisioned clients on Unix, Windows, and Linux platforms within the Avamar and TSM environments, ensuring proper integration and compliance with backup and recovery policies. Streamlined client provisioning processes to support the efficient management of large-scale environments.
  • Client Support for Major Clients: Delivered tailored solutions and support for enterprise clients, including Scotts, MWV, McDonald's, UPS, and Heinz, ensuring their backup and recovery infrastructure met high operational standards.

Education

Bachelor of Science - Computer Science

BHS College
Bengaluru, India
06.2005 - 08.2008

Skills

    Infrastructure Management

    Automation and Efficiency

    AIOPS Bigpanda

    SRE Mindset and implementations

    Configuration Management - Ansible

    Patching and Vulnerabilities

Certification

Google Cloud Architect Certification

Timeline

Google Cloud Architect Certification

09-2022

Project Management Professional

12-2020

Systems Operations Manager

Wellsfargo
07.2013 - Current

Associate System Administrator

EMC Square
08.2010 - 07.2013

System Associate

Affiliated Computer Services
11.2008 - 08.2010

Bachelor of Science - Computer Science

BHS College
06.2005 - 08.2008

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