Summary
Overview
Work History
Education
Skills
Certification
Timeline
Linguistic Knowledge
Computer Skills
Declaration
Generic
ANOOP CP

ANOOP CP

Implementation Lead
Wayanad

Summary

Dynamic Lead Business Analyst with extensive experience at Conduent Business Services, excelling in requirements gathering and stakeholder management. Proven track record of enhancing team productivity and user adoption through effective communication and Agile methodologies. Skilled in SQL and data warehousing, driving successful project outcomes and process improvements.

Overview

16
16
years of professional experience
3
3
Certificates
1
1
Language

Work History

Implementation Leader

Conduent Business Services
Cochin, K
09.2023 - Current

Developed detailed functional specifications to
guide development teams in creating robust
software solutions for clients.
Increased team productivity through effective
communication, collaboration, and resource
management strategies.
Mentored junior analysts, providing guidance on
best practices, technical skills development, and
career growth opportunities.
Assisted in change management initiatives by
providing clear guidance on process transitions
while ensuring minimal disruption to daily
operations.
Achieved timely delivery of critical projects
through effective prioritization of tasks based on
urgency, importance, dependencies, resources
availability.
Ensured successful project outcomes by
proactively identifying potential risks and
implementing mitigation plans.
Contributed to the establishment of standard
operating procedures for business analysis
processes, resulting in more effective and
efficient project delivery.
Collaborated with stakeholders to identify
business needs and data sources.
Boosted client satisfaction by effectively
managing stakeholder expectations and
delivering high-quality solutions.

Business Analyst

Conduent Services, Infopark, Kochi
06.2013 - 08.2024
  • Coordinate with key stakeholders to gather requirements, analyze, finalize and receive formal sign-off from approvers
  • Translate requirements into Business Requirement Document and Functional Requirement Document.
  • Analyze data ensure data quality and accurate calculation results
  • Coordinate User Acceptance Testing with business user community.
  • Work, collaborate and coordinate with Offshore and Onsite team members to fulfill the BA responsibilities from project initiation to post-implementation
  • Perform business and data analysis in development of requirements and in ongoing support of production applications
  • Handling healthcare projects like (US Health & Welfare, Payroll and Pensions).
  • Involved in understanding, analyzing business & functional requirements from multiple clients & translating into technical documents.
  • Experience in co-coordinating with business and IT across all phases.
  • Testing, Validating and Verifying Requirements.
  • Co-ordinate testing efforts with QA team.
  • Ensures issues are identified, tracked, reported and resolved in a timely manner.
  • Writing SQL scripts for research and reporting
  • Designation: Business Analyst (3yrs)

Production Analyst (Sr. Process Associate)

Tata Consultancy Services, Chennai
03.2011 - 03.2013
  • We provide support to both from Onsite & Offshore for various customers. My team is supporting for PLDB databases in IBM Mainframes, Technology used in this project are JCL and OPC.
  • Installing a Database and Refresh and reload the database periodically or as per adhoc request using JCL.
  • Using OPC/A build the plans required to control processing. The Long Term Plan (LTP) contains a high-level description of the work scheduled for the upcoming weeks and months. The Current Plan is derived from a section of the Long Term Plan and contains the work that OPC will run or control.
  • OPC: Handling the abended Jobs, Holding job/application in OPC, Releasing held job/application, Force completes the Job, Adding/Deleting a Dependency as per the request, Releasing Special Resources of failed jobs, View whether an application is running or not, Making changes in the JCL and restarting the jobs as per the request and instructions of JCL.
  • Experience of working face to face and remotely with customers from IT, the Business and third parties.
  • Experience in Market Research domain
  • Some experience of coordinating a small team.
  • The Nielsen Company is the global leaders of market research. Retail Measurement Service is a part of Nielsen they take care of create Databases in Mainframes and update them periodically for various customers as per their requirement.
  • Platform: IBM-Mainframe
  • Tools: OPC/ESA,CA-11, Unix, JCL
  • Analyzed production data to identify trends and optimize processes.
  • Developed and maintained reporting dashboards for performance tracking.
  • Collaborated with cross-functional teams to improve operational workflows.
  • Conducted root cause analysis to resolve production issues effectively.

Production Analyst

Conduent Services, Infopark, Kochi
09.2009 - 03.2011
  • Designation: Production Analyst (1.8yrs)

Education

Bachelor of Science - Computer Science, Maths & Electronics

Mysore University
10-2003

Skills

Highly adaptable to new environments and technologies

Certification

Completed Mainframe System Administration course from IBM Authorized Mainframe Training Center Maples Chennai.

Timeline

Implementation Leader

Conduent Business Services
09.2023 - Current

Business Analyst

Conduent Services, Infopark, Kochi
06.2013 - 08.2024

Production Analyst (Sr. Process Associate)

Tata Consultancy Services, Chennai
03.2011 - 03.2013

Production Analyst

Conduent Services, Infopark, Kochi
09.2009 - 03.2011

Bachelor of Science - Computer Science, Maths & Electronics

Mysore University

Linguistic Knowledge

Good command over English, Malayalam, Kannada.

Computer Skills

  • Languages: JCL, Cobol.
  • RDBMS: SQL Server, Sybase,DB2
  • Tools & Utilities: MS Office, TFS

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge. Place: Cochin Date
ANOOP CPImplementation Lead