ANOOP G

• Handling users IT queries for US hospitals within the defined organization SLA policies and

Procedures Suggests alternate technical solutions to meet client requirements efficiently

• Single point of contact for all IT related issues and providing prompt and quality service with effective communication and Technical skills.

• Providing customer/transcriptionist support including troubleshooting and responding to client and Doctors’ emails and phone calls.

• Hands-on experience while working with voicesys Tool and Active Directory users and computers.

• Monitor and resolve tickets via the ticketing system. Knowledge of BMC Remedy & Maximo ticketing tool.

• Monitoring of all IT Infrastructure critical devices (Servers, Database & Network Devices).

• Vendor co-ordination for the monitoring/reporting tools used (eg: Voicesys, Etrans, Manage Engine)

• Log all system backups in Maintenance logs and verify backups are running as scheduled.

• Second-level support production operations environment including multiple servers.

• Inventory of all Server Configuration, Hardware parts and software licenses.

• Troubleshot mobile application issues utilized in emergency vehicles and resolved technical problems.
• Rectified vehicle GPS tracking issues to enhance operational efficiency.
• Dispatched calls to appropriate police, fire, or medical response personnel based on call situations.

• Responsible for troubleshooting Windows applications and networking problems.

•Responsible for troubleshooting different printers and computer peripherals

• Provided Technical support for hardware/software configurations and applications.

• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
• Handled emergency phone calls calmly and obtained pertinent information with composed approach
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system
• Mitigated risks and emergency response delays by efficiently monitoring public safety field units
• Responded to emergency calls routed by automatic distribution system

• Handled emergency phone calls calmly and obtained pertinent information with composed approach
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system
• Track the vehicles and rectify the GPS issue