Anoop Gururaj
Bangalore,Karnataka
Summary
Impact-driven Senior IT Program Delivery Leader with extensive global expertise in leading large scale IT transformations and infrastructure modernization. Skilled in optimizing costs, accelerating project delivery, and fostering innovation through strategic & tailored application of Agile, Lean Six Sigma, SCRUM, ITIL, and PMP methodologies. Proven success in Key Account management, leading complex Transition & Transformation programs, Strategic Service Delivery, cloud migrations, and managing multimillion-dollar portfolios. Adept at leading diverse cross-continental teams to align digital initiatives with business objectives, delivering measurable value, driving operational excellence, and enabling transformative change.
Overview
26
26
years of professional experience
5
5
Certification
Work History
PROGRAM DELIVERY LEADER
DXC TECHNOLOGY
Bangalore
01.2016 - Current
- Spearheaded a geographically dispersed global IT team to ensure efficient service delivery, program execution across multiple time zones, enhancing operations and service quality.
- Successfully executed over ~20 international IT initiatives, cutting turnaround time by 30% via Agile adoption and mechanization.
- Engineered automation solutions that slashed human errors by 40%, boosting operational precision and productivity.
- Orchestrated resource cross-training programs, diminishing reliance and fostering a versatile workforce.
- Oversaw a £1.5 million budget, achieving a 20% cost reduction through meticulous financial management & Operational Improvement.
- Pioneered an App/Infra Migration Factory approach, augmenting application efficiency and TAT by 20% and refining the delivery framework.
- Directed on-premises to cloud migration projects, securing scalability and cost savings through data center optimization and Virtualization, reducing DC footprint.
- Served as the pivotal contact between CXOs and technical teams, ensuring alignment of technology with business objectives.
- Instrumental in elevating the Net Promoter Score (NPS), correlating to an impressive 93% client retention rate.
- Lead cross-functional project teams to deliver programs on time, within budget, and with quality results.
- Provide leadership and direction to project teams, fostering a culture of continuous improvement and innovation.
COUNTRY SERVICE DELIVERY LEAD
HEWLETT PACKARD
Bangalore
10.2006 - 03.2012
- Managed over 15 Enterprise India accounts, achieving a 25% year-over-year increase in customer satisfaction (CSAT).
- Designed and executed cross/multi-skill training programs, reducing dependency risks by 35% through strategic cross-shadowing at L1 and L2 levels.
- Deployed robust ITIL and ITSM methodology, leading to a 40% reduction in INC tickets and improved SLA measures.
- Led a dedicated SWAT team for infrastructure issues, delivering 24/7 critical incident resolution and onsite support within 24 hours.
- Developed redundant on-premises Data Center infrastructure, improving turnaround time (TAT) and user efficiency by 40%.
- Spearheaded the selection and customization of Enterprise Collaboration Management and ITSM tools, including JIRA, Confluence, ServiceNow, and HP Open View, tailored to unique client business needs.
- Directed campus hiring and training initiatives, nurturing approximately 150 skilled professionals annually.
- Instrumental in achieving ISO 9000 and ISO 27000 certifications by enhancing quality assurance and operational standards.
- Established strong relationships with key clients and stakeholders to ensure alignment of service delivery with expectations.
- Collaborated with sales and marketing teams to support business growth and service expansion initiatives.
- Ensured compliance with legal and regulatory requirements related to service delivery in the region / country.
PROJECT MANAGER IS & IT
BENNETT, COLEMAN & CO. / THE TIMES OF INDIA GROUP
Bangalore
03.1999 - 09.2006
- Led transformative IT modernization project, transitioning to an advanced ERP system with over 80% customization to meet industry benchmarks.
- Served as a central Business Analyst, guiding IT overhaul efforts and ensuring alignment with strategic objectives.
- Orchestrated the planning and implementation of IT modernization, focusing on ROI through precise, value-centric metrics.
- Acted as a principal stakeholder in launching Retail Outlets, overseeing infrastructure and application deployment in a complex, multi-vendor environment.
- Implemented proactive risk assessments and crafted mitigation plans to effectively reduce potential project setbacks.
- Initiated a 'Self-Audit' program, fostering cross-auditing practices among different technology towers and business units to enhance operational efficiency.
Education
Bachelor of Science - Science
Bangalore University
Bangalore04.1997
Skills
- Program and Project Management
- Portfolio Oversight
- Business Continuity Planning
- Transition and Transformation Management
- Multi-Vendor Management and Engagement
- Key Account Management
- Stakeholder Engagement
- Infrastructure Optimization
- Risk and Conflict Resolution
- Workforce Planning
- People Leadership
- Cost Optimization Strategies
- Operational Excellence
- Governance of MSA, SLA, OLA, and Budget Management
- Service Delivery Excellence
- Automation Frameworks
- Customer Success Initiatives
- Agile Leadership
- Quality Assurance
- Pioneering Innovation
- CSAT Enhancement Strategies
- Continuous Improvement Methodologies
Certification
- ITIL V4 Certification, 12/01/23
- Project Management Professional (PMP), 03/01/21
- Professional Scrum Master, 06/01/23
- AWS Certified Cloud Practitioner, 03/01/25
- Google Certified Professional Cloud Architect, 21/09/22
Languages
English
Hindi
Kannada
Key Proficiencies
- Program and Project Management
- Portfolio Oversight
- Business Continuity Planning
- Transition and Transformation Management
- Multi-Vendor Management and Engagement
- Key Account Management and Stakeholder Engagement
- Infrastructure Optimization
- Risk and Conflict Resolution
- Workforce Planning and People Leadership
- Cost Optimization Strategies
- Operational Excellence
- Governance of MSA, SLA, OLA, and Budget Management
- Service Delivery Excellence
- Automation Frameworks
- Customer Success Initiatives
- Agile Leadership
- Quality Assurance and Pioneering Innovation
- CSAT Enhancement Strategies
- Continuous Improvement Methodologies
Personal Information
- Date of Birth: 05/18/76
- Nationality: Indian
- Marital Status: Married
Community Impact Initiatives
- Championed 'Back-to-Basics' modernization with Government run Schools, as part of CSR, where the team delivered coaching to students on the ' Day in the Life of an IT Professional ' scenario and how to plan a career in Technology.
Bangalore, Karnataka, India
- Crisis Response : Key hand involvement in community engagement and public health education campaigns during the COVID-19 pandemic. Collaborated with local authorities to run vaccination drives in rural Bangalore, ensuring vital health support reached diverse populations. Managed and accounted for government and corporate funding by collaborating with local community representatives.
Bangalore, Karnataka, India
- Youth Empowerment : Partnered with HR to develop and implement the ' YUVA ' campus recruitment program. This initiative provided tailored training aligned with individual strengths and facilitated strategic project deployment, effectively supporting candidates in achieving their career goals.
Bangalore, Karnataka, India
Timeline
PROGRAM DELIVERY LEADER
DXC TECHNOLOGY
01.2016 - Current
COUNTRY SERVICE DELIVERY LEAD
HEWLETT PACKARD
10.2006 - 03.2012
PROJECT MANAGER IS & IT
BENNETT, COLEMAN & CO. / THE TIMES OF INDIA GROUP
03.1999 - 09.2006
Bachelor of Science - Science
Bangalore University
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