Anoop Joseph
Clinic Manager
Bengaluru
Summary
Dynamic Operations and P&L Leader with over 10 years of multi-industry experience focused on driving business growth, operational excellence, and revenue optimization. Extensive background in early-stage startups with a proven track record of building products from the ground up. Demonstrated ability to lead high-performing teams, scale operations, and implement effective startup-to-growth strategies across diverse sectors. Expertise in strategic planning and process improvement ensures measurable results in fast-paced environments.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Clinic Manager
Crown Vet
09.2024 - Current
- Oversee day-to-day clinic operations across customer experience, appointment flow and staff coordination for a 24x7 model.
- Improved CSAT from 70% to 95% within the first year through enhanced service delivery and structured feedback loops.
- Reduced average waiting time from 50–60 minutes to 20 minutes by introducing SOPs and optimising staff scheduling.
- Increased monthly revenue from ₹16 Lakhs to ₹45 Lakhs by extending operations to 24 hrs and improving conversion and appointment monetisation.
- Onboarded local vendors, leading to faster supply turnaround and cost optimisation.
- Introduced daily audit of high-moving medical SKUs, reducing stock leakage from 25% to 12%.
- Designed and implemented SOPs to enhance pet parent experience from entry to discharge.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Business Head – SME & B2C
Qwqer India
10.2022 - 09.2024
- Led a team of 30 across sales, operations, and partner management.
- Scaled daily orders from ~200 to 4,000+ within two years while improving per-order revenue from ₹45 to ₹55.
- Headed business across Hyderabad, Karnataka, and Andhra Pradesh; launched new markets including Mysore and AP.
- Built and managed e-commerce aggregator model from scratch, including product blueprinting, GTM strategy, and execution.
- Drove sustained revenue growth through category expansion, delivery efficiency, and customer retention initiatives.
- Developed stakeholder relationships, improving supply reliability and lowering operational bottlenecks.
- Handled all aspects of Business-like Revenue, Operations, Vendor Management, Product, Marketing and Sourcing.
- As the leader of the Qwqer Shop Project for the Company, my role was to create an e-commerce aggregator platform that could deliver daily groceries to consumers within 90 minutes.
- Streamlined operations for cost reduction through process optimization and efficiency improvements.
- Drove organizational change by leading the implementation of new technologies and systems for improved productivity.
- Built and strengthened relationships with industry partners to drive growth.
- Expanded market reach by identifying and pursuing new business opportunities.
- Increased revenue by developing and implementing strategic sales initiatives.
- Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.
Co-Founder
Cakes on Track
10.2019 - 05.2022
- Built and launched an online cake delivery platform with a focus on a premium customer experience.
- Achieved a milestone of 100 kg orders through online and offline within 3 months with a CSAT of more than90%.
- Oversaw the entire product life cycle from production to delivery.
- We aimed to revolutionise the process and customer experience of ordering a cake in India.
- Managed end-to-end operations from production to logistics.
- Achieved 100 kg of orders within 3 months with 90%+ CSAT.
Area Business Head
OYO Rooms
01.2019 - 10.2019
- P&L Owner for territory, managing multiple metrics, making Key decisions making increase the profit of the Area.
- Generating and Managing Revenue of Central Kerala by working on dynamic pricing by analysing demand and supply.
- Selected as part of the Dubai launch team and played a vital role in adding the initial 3000 rooms and setting up the Operations and Stakeholder management.
- Launched Munnar city and scaled it to 400+ rooms, accounting for ~20% of Kerala's total OYO inventory.
- Delivered 300% business growth within 2 years and maintained room churn below 5% month-on-month.
- Managed a combined team of 30+ ABMs, Hotel Managers and support staff.
- Successfully launched 4 new cities and drove supply onboarding across high-demand clusters.
- Strengthened customer experience metrics, reducing unhappy cases from 15% to 7%.
- Owned territory P&L, revenue strategy, pricing, and stakeholder relationships.
Hyatt Regency
05.2011 - 05.2012
- Assist in managing front desk operations
- Oversee check-in and check-out procedures
- Ensure compliance with industry regulations
- Maintain accurate guest records
Education
MBA - HR & Marketing
Happy Valley Business School- Anna University Chennai
Coimbatore01.2014
B.Sc. - Catering Science & Hotel Management
AJK College of Arts & Science
Coimbatore01.2011
Skills
Experience in early-stage startups
From concept to market execution
Cross-functional team leadership
Profit and loss management
Business Strategy & Expansion
Customer Experience (CSAT)
Vendor & Inventory Management
Effective stakeholder engagement
Team Leadership & Training
Hyperlocal & Last-Mile Operations
Process Improvement / SOPs
Healthcare management
CAREER HIGHLIGHTS
- Scaled Qwqer daily orders from 200 to 4,000+ within two years while improving per-order revenue from ₹45 to ₹55.
- Turned around Crown Vet operations by driving CSAT from 70% to 95% and increasing revenue from ₹16 Lakhs to ₹45 Lakhs.
- Launched and scaled OYO Munnar to 400+ rooms (20% of Kerala state supply) with 300% growth in 2 years and
- Managed large P&L ownership across cities, teams (40+), and cross-functional operations in early-stage and growth-stage startups.
- Recognized as the “Best Performer” in 2018. Acting as a Member of launching new market and supplies in OYO Dubai.
- Pre Opening member of Oyo.
- Recognised as the Best Performer for 2024 Qwqer Quarterly Evaluation.
ADDITIONAL INFORMATION
- Date of Birth: 26 Nov 1990
Timeline
Clinic Manager
Crown Vet
09.2024 - Current
Business Head – SME & B2C
Qwqer India
10.2022 - 09.2024
Co-Founder
Cakes on Track
10.2019 - 05.2022
Area Business Head
OYO Rooms
01.2019 - 10.2019
Hyatt Regency
05.2011 - 05.2012
B.Sc. - Catering Science & Hotel Management
AJK College of Arts & Science
MBA - HR & Marketing
Happy Valley Business School- Anna University Chennai