Anoop Joshi
Customer support associate
Delhi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Back Office Analyst (Customer Support)
PS Intelegencia Analytics Private Limited
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information via chat.
- Managed timely and effective replacement of damaged or missing products.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Support Advisor (Chat Support)
Vcare
07.2020 - 04.2022
- Responsible for taking international incoming chats
- Assisting customers with questions or concerns about ordering related queries which include order cancellation, status and after-sale issues
- Basic computer skills that include a combination of experience in Microsoft Office applications, e-mail, and data entry experience
- Averaged taking approximately 80 chats per day with more than 90% Csat.
Customer Support Advisor (Chat Support)
Ienergizer
05.2019 - 04.2020
- Responsible for taking domestic incoming chats and assisting customers with questions or concerns about bookings related queries which include order cancellation and booking status
- Basic computer skills that include a combination of experience in Microsoft Office applications, e-mail, and data entry experience.
Customer support advisor (Voice)
Ienergizer
09.2017 - 10.2018
- Responsible for taking domestic incoming calls and assisting customers with questions or concerns
- Basic computer skills that include a combination of experience in Microsoft Office applications and data entry experience.
Education
BBA -
Fairfield Institute of Management And Technology
Delhi, Delhi 08.2013 - 2016.05
Class XII - undefined
RSBV CBSE board
Delhi, Delhi 01.2012 - 2013.04
Class X - undefined
RSBV CBSE board
Delhi, Delhi 01.2010 - 2011.04
Skills
Communicationundefined
Personal Information
- Date of Birth: 01/16/96
- Gender: Male
- Nationality: Indian
Timeline
Back Office Analyst (Customer Support)
PS Intelegencia Analytics Private Limited
07.2022 - Current
Customer Support Advisor (Chat Support)
Vcare
07.2020 - 04.2022
Customer Support Advisor (Chat Support)
Ienergizer
05.2019 - 04.2020
Customer support advisor (Voice)
Ienergizer
09.2017 - 10.2018
BBA -
Fairfield Institute of Management And Technology
08.2013 - 2016.05
Class XII - undefined
RSBV CBSE board
01.2012 - 2013.04
Class X - undefined
RSBV CBSE board
01.2010 - 2011.04
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