Anoop Krishnan
Melbourne
Summary
Seasoned Product Manager with 21+ years of experience across product management and business analysis, with deep expertise in banking modernization and transformation initiatives. Demonstrated success in applying first-principles thinking and design-led approaches to solve complex business challenges and drive innovation across banking operations using AI, NLP, and RPA technologies. Proven track record of enhancing customer experience and improving operational efficiency through agile delivery practices and strong cross-functional collaboration. Adept at partnering with diverse stakeholders to define strategic product roadmaps, deliver high-impact solutions, and leverage data-driven insights to align product strategy with evolving business and market needs
Overview
23
23
years of professional experience
Work History
Associate Director - Product Management
Publicis Sapient (Client National Australian Bank)
03.2024 - Current
- Delivered key enhancements to retail payment capabilities at NAB, including implementation of automatic BPAY biller code validation and modernisation of payee management, improving payment accuracy, fraud controls, and customer experience.
- Drove enhancements across end-to-end retail payment flows, including payee validation, payment initiation, processing, clearing, and settlement readiness within a regulated payments environment.
- Led end-to-end transformation of banking operations, improving process efficiency, turnaround time, and cost-to-serve across payments, lending, and cheque processing functions using AI, NLP and RPA
- Driving Project to Product transformation for a Business unit at NAB that involves creating self sufficient product squads (based on BIAN framework)
- AI/ML use case identification and prioritization that is in alliance with the business needs
- Track Gen AI tools used by the bank by defining the metrics and measuring it against the actual consumption
- Owned Product management of Core banking transformation project encompassing multiple core banking and channel systems and its integrations
- Established criteria for each milestone within product roadmap as means to measure developmental progress
Assistant Director-Product(Global Mobility)
Ernst & Young
09.2021 - 03.2024
- Defined Product Strategy and subsequent prioritization and communication
- Managed cross-functional teams for large-scale projects, successfully scoping and time boxing within budget
- Streamlined the delivery processes and implemented new collaboration tools.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Worked closely with partners to provide effective process and product improvements basis customer and market pull
Co-founder & CPO(Edtech App)
Futurista
10.2020 - 09.2021
- Conceptualized the solution by dwelling into problem area much and interacting extensively with the target user group
- Developed different aspects of business by actively participating in Startup Acceleration program of Helsinki Education Hub
- Developed MVP and Grew the customer base through targeted outreach and networking events.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Principal Product Manager (Core Banking & Lending)
Finastra
01.2018 - 11.2020
- Conceptualized and prototyped Securitization platform for Asset based Securities (ABS) as part of Hackathon event
- Developed a successful go-to-market strategy for new and existing product launches (Lending & Deposits)
- Enhanced user experience by collaborating with design teams to create intuitive interfaces and navigation flows.
- Worked on interface projects and key contribution done in integrating CBS with Laser Pro (Loan document management solution)
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Responsibly delivered API Prioritization and roadmap creation to enable partners on Finastra platform
Senior Consultant (Core Banking & Lending)
Intellect Design Arena
10.2015 - 12.2017
- Lead Pre-sales activities for core banking modernization projects by responding to RFPs
- Demonstrated knowledge of branch financial products, loans and lines of credit and have contributed to multiple Client implementation projects
- Conducted thorough market analyses, identifying growth opportunities and informing strategic decision-making for clients
- Evaluated existing business processes for banks, recommending improvements, namely revamping products (Loans and Deposits) and processes at the branch
Senior Business Analyst (Core Banking & Lending)
Fidelity Information Services (FIS)
05.2007 - 10.2015
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments (Lending, deposits and Customer module) in Banks
- Conducted gap analyses to identify discrepancies between current and desired states banking, leading to actionable recommendations
- As part of market diversification initiative, Customized core banking and lending products as per the needs of geographical and regulatory demands
- Facilitated requirement gathering workshops for Lending projects, resulting in scope definition and setting the objectives and deliverables.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Systems Business Analyst (Mortgage Lending)
Ocwen Financial Solutions
11.2003 - 05.2007
- Conducted interviews with key business users to collect information on business processes and user requirements
- Delivered in-depth Mortgage banking training, imparting knowledge of best practices for protecting data and minimizing errors
- Authored Requirement Definition Documents [RDDs] to translate desired product requirements in a comprehensive manner
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Served as a subject matter expert within the team, offering guidance on various aspects of mortgage lending and post-closing procedures as needed.
- Leveraged expertise in mortgage lending guidelines to provide informed guidance for borrowers navigating complex application processes successfully.
Education
MBA - Marketing
University of Madras
01-2003
Skills
- Product lifecycle management
- Data management platforms
- Business process reengineering
- User experience design
- AI Product management
- Digital transformation
Skills
Timeline
Associate Director - Product Management
Publicis Sapient (Client National Australian Bank)
03.2024 - Current
Assistant Director-Product(Global Mobility)
Ernst & Young
09.2021 - 03.2024
Co-founder & CPO(Edtech App)
Futurista
10.2020 - 09.2021
Principal Product Manager (Core Banking & Lending)
Finastra
01.2018 - 11.2020
Senior Consultant (Core Banking & Lending)
Intellect Design Arena
10.2015 - 12.2017
Senior Business Analyst (Core Banking & Lending)
Fidelity Information Services (FIS)
05.2007 - 10.2015
Systems Business Analyst (Mortgage Lending)
Ocwen Financial Solutions
11.2003 - 05.2007
MBA - Marketing
University of Madras