Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Anoop Kumar

DOB :13/05/1990 Bilaspur

Summary

Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.

Overview

9
9
years of professional experience

Work History

Travel Consultant

Tourice Holidays
Mandi
02.2022 - 05.2025
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Developed customized travel plans to meet customer needs and preferences.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Provided customers with detailed information about travel destinations and packages.
  • Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
  • Tracked customer satisfaction ratings through surveys and feedback forms.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Relationship Manager

Pnb Met Life
Solan
03.2018 - 02.2022
  • Analyzed market trends and identified potential new customers through research activities.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Monitored market conditions to ensure that existing policies remain competitively priced.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Provided customers with information regarding plan features, pricing, and availability.

Assistant Manager

Axis Bank
Solan
01.2016 - 11.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

MBA - Banking And Finance

Himachal Pradesh Technical University
Hamirpur
07-2013

BBA - Commerce

Govt Degree College Sarkaghat
Mandi
07-2011

Skills

  • Problem solving
  • Time management
  • Regulations and compliance
  • Complaint resolution
  • Relationship building
  • Data analysis
  • Market research

Languages

English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Affiliations

  • Identify and approach potential clients
  • Regularly check in with clients via meetings, calls, or emails
  • Handle renewals, upgrades, or upselling opportunities
  • Stay updated on industry trends and client markets

Timeline

Travel Consultant

Tourice Holidays
02.2022 - 05.2025

Relationship Manager

Pnb Met Life
03.2018 - 02.2022

Assistant Manager

Axis Bank
01.2016 - 11.2018

MBA - Banking And Finance

Himachal Pradesh Technical University

BBA - Commerce

Govt Degree College Sarkaghat

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Anoop Kumar