Anoop kumar
Branch Manager
Kichha
Summary
Dynamic Branch Manager at RS Logistics with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in relationship building and operations management, I implemented cost-saving measures that significantly increased profitability while fostering a collaborative team environment. Committed to excellence and continuous improvement in service delivery.
Overview
8
8
years of professional experience
Work History
Branch Manager
RS Logistics
06.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Operations Manager
Vinsum Express
06.2021 - 04.2022
Computer Data Entry Operator
RS LOGISTICS
05.2018 - 04.2020
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Supported other departments as needed, demonstrating adaptability and versatility in handling varied assignments.
- Streamlined data entry processes for increased efficiency and productivity.
Education
B.Com. (Hons.) - Commerce
SIMT COLLEGE
Gadarpur 09-2018
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Employee development
Team player
Customer relationships
Staff management
Decision-making
Excellent work ethic
Operations management
Staff training
Timeline
Branch Manager
RS Logistics
06.2023 - Current
Operations Manager
Vinsum Express
06.2021 - 04.2022
Computer Data Entry Operator
RS LOGISTICS
05.2018 - 04.2020
B.Com. (Hons.) - Commerce
SIMT COLLEGE