Anoop Kumar. S
Senior Executive
Chennai
Summary
Dynamic professional with a proven track record of leading teams and driving initiatives. Demonstrates a proactive and adaptable approach to managing multiple priorities while maintaining autonomy and ownership of projects. Seeking a challenging position within an innovative organization to leverage skills and achieve significant contributions.
Overview
2
2
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Senior Executive
Sterling Holiday
04.2025 - 01.2026
- Assist international and domestic customers through effective call and email communication.
- promoting membership upgrades and offering new packages to international clients via calls and emails.
- addressing escalation calls and emails regarding customer concerns as per customer VOC.
- Facilitating communication between resort and clients for efficient escalation closure and providing thorough customer resolutions.
- leading team to accomplish daily objectives in compliance with SOPs
- collaborating with branch and management teams for daily updates on product and maintaining documentation.
Team Leader
Tech Mahindra (Club Mahindra Holidays)
05.2022 - 10.2024
- leading group of 20 plus staff members.
- Orchestrate communication with internal and domestic clients regarding daily activities.
- Addressed escalation calls and emails from both international and domestic customers.
- daily briefing and feedback will be communicated to all advisors according to client mail.
- Collaboration with team on daily tasks and facilitating case resolutions on TAT according to SOP.
Senior Customer support executive ( Nexa process )
Aegis
07.2019 - 04.2022
- Attending 100 plus calls on daily bases.
- Resulving customer complaint and query on call as per SOP.
- Daily competition of task on TAT.
- Coordination with other culleges for team work.
- Fullowing the instructions provided by my team leader.
Customer support executive ( Club Mahindra process )
Tele performance
03.2017 - 06.2019
- Attending daily briefing sessiona and be on time to office.
- Handle 100plus calls on daily bases.
- Understanding customer query and providing resolution on call and mails.
- Providing 100% quality on call.
- Next in line to the Teamleader in operation and responsible for running the overall dealer help desk.
- Providing support to the team leader in the planning and executing of all activities and tasks.
- Reviewing and evaluating daily target achievement and producing an end of day spreadsheet in absence of Team leader.
Education
B.sc - Hotel Management
Madurai kamaraj University
04-2017
Diploma - Hotel Management
Amirtha University
04-2014
Skills
Group cohesion
Critical analysis
Strategic decision making
leadership skills
Effective communication
Group coordination
Effective scheduling
Employee motivation strategies
Effective delegation
Certification
Awarded ‘Best performer’ in Dealer department at Club mahindra holiday and resort (MHRIL) Teleperformance ambattur prince info park chennai
Interests
Driving, Listening to music, watching cartoon
Disclaimer
Successfully did my industrial exposure training at RADISSON BLU Egmore Chennai From July 2012 till October 2012 - In food and beverage department Successfully did my Internship program (semi work program) at THE ROYAL CHULAN DAMANSARA, Penanji, Malaysia, From September 2014 till March 2015 - In housekeeping department as a housekeeper for 2 month and as a housekeeping supervisor for 5 months
Achievements
- Highlighting the issues with to Management and getting it rectified ontime.
- Conducting daily brief for the advisor before shift hours and post completing the shift hours.
- Mentored and trained new team members to develop their skills and ensure successful performance.
- Developed and implemented new strategies to increase team productivity and customer satisfaction.
Timeline
Senior Executive
Sterling Holiday
04.2025 - 01.2026
Team Leader
Tech Mahindra (Club Mahindra Holidays)
05.2022 - 10.2024
Senior Customer support executive ( Nexa process )
Aegis
07.2019 - 04.2022
Customer support executive ( Club Mahindra process )
Tele performance
03.2017 - 06.2019
Diploma - Hotel Management
Amirtha University
B.sc - Hotel Management
Madurai kamaraj University