ANOOP. N

• Responsible for the overall MICE operations of the hotel with a Event space Area of 50000 Sqr Feet with a team of 09 members
• Contributing a total of 65% of the total F&B Revenue through various MICE Events
• Responsible for the Contribution of 73% of the Beverage revenue by upselling and suggestive selling of various Alcoholic and non alcoholic products
• Organized banquet storage and surrounding areas to facilitate access to products and materials.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Liaised with catering department about event changes and implemented requested adjustments.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Managed budgeting and invoicing for both large and small-scale events.
• Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
• Liaised with venue management to monitor logistics and timelines.
• Performed cost-benefit analysis for corporate and social events.
• Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
• Supervised and mentored kitchen and serving staff.
• Implemented successful strategies to increase customer satisfaction.
• Created and managed accurate occupancy forecasts and budgets.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

• Was Responsible for the Various MICE events happening in the hotel
• Has conducted many Sit down Dinners and and high end Out Door Catering in various place for Delegates
• Contributing a total of 55% to the total F&B revenue
• Organized banquet storage and surrounding areas to facilitate access to products and materials.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Liaised with catering department about event changes and implemented requested adjustments.
• Managed budgeting and invoicing for both large and small-scale events.
• Liaised with venue management to monitor logistics and timelines.
• Provided exceptional service to guests by immediately addressing needs and requests.
• Interpreted instructions to schedule and set up events to client specifications.
• Supervised and mentored kitchen and serving staff.
• Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
• Followed safety procedures and incorporated safety equipment to reduce injury and loss.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

· Was Responsible for the Various MICE events happening in the hotel

· Has conducted many Sit down Dinners and and high end Out Door Catering in various place for Delegates

· Contributing a total of 55% to the total F&B revenue

· Organized banquet storage and surrounding areas to facilitate access to products and materials.

· Oversaw timeliness and quality of food delivery at high-volume events.

· Delegated tasks to staff members to maximize production under tight deadlines.

· Liaised with catering department about event changes and implemented requested adjustments.

· Managed budgeting and invoicing for both large and small-scale events.

· Liaised with venue management to monitor logistics and timelines.

· Provided exceptional service to guests by immediately addressing needs and requests.

· Interpreted instructions to schedule and set up events to client specifications.

· Supervised and mentored kitchen and serving staff.

· Hired, trained and scheduled staff to maintain adequate coverage for successful operations.

· Followed safety procedures and incorporated safety equipment to reduce injury and loss.

· Hired and trained new employees, demonstrating best methods for serving clients and guests.

· Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working Relationships

• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Trained new staff members on company policies and procedures.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Provided guests with information about menu items, specials and promotions to provide quality service.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Processed payments and provided receipts to establish proof of transaction.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Utilized POS system to receive and process food and beverage orders.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Processed customer payments and balanced cash drawers.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Evaluated customer needs and feedback to drive product and service improvements.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Maintained database systems to track and analyze operational data.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Created and managed project plans, timelines and budgets.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Assisted with inventory counts and stocking of merchandise.
• Addressed and resolved customer complaints in polite and professional manner.