Anoop Naval
Bengaluru
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Driven professional with knowledge and experience to guide and direct process efficiency across multiple responsibilities.
Overview
15
15
years of professional experience
Work History
Area Manager - Operations and Credit
Aditya Birla Housing Finance Limited
Bengaluru
11.2023 - Current
- Directed processing of 4500+ mortgage applications yearly, maintaining a 95% approval rate
- Spearheaded efforts to streamline operations, achieving an efficiency boost by 15%.
- Implemented an innovative credit risk assessment framework, achieving a significant decrease in portfolio risk profile by 20%
- Developed and implemented cost-cutting procedures, achieving a 10% expense reduction.
- Teamed with departmental leaders to create and implement strategic plans, boosting revenue by 16%
- Oversaw credit processes for accounts totaling INR 50 Cr
- Maintained 87% retention rate through effective customer engagement
Deputy Manager - Operations
Housing Development Finance Corporation Limited
Bengaluru
05.2013 - 10.2023
- Led cross-functional team to enhance project management practices, reducing audit triggers by 17%.
- Led regional office as Grievance Redressal Officer, reducing branch complaints by 28%
- Oversaw operations of a substantial INR 580 crore loan book within the Regional Retention Vertical.
- Supervised key branch operations maintaining an 80cr monthly revenue stream
- Reduced operational errors by 30% through comprehensive system upgrades
- Managed daily operations for a major branch and service center with an 80cr monthly business portfolio
- Led the execution of advanced logistical parameters, increasing supply chain performance by 20%.
Assistant Manager - Business Development
Brilliant Services
Mysuru
10.2009 - 09.2011
- Managed day-to-day operations of the business achieving a 10% reduction in turnaround time in service delivery
- Identified and acquired over 70 individual residential projects in a Tier-2 city
- Conducted client presentations and financial negotiations
- Played a key role in modularizing individual residential contracts
- Managed account transitions and maintained profitable relationships with contractors and vendors
- Developed and maintained relationships with key stakeholders, improving collaboration and operational outcomes
Education
Master of Business Administration - Operations And Supply Chain Management
Liverpool Business School
12-2025
Bachelor of Business Administration -
University of Mysore
Mysuru, KA12.2010
Skills
- Operational Management
- Financial Analysis
- Strategic Planning
- Team Management
- Process Improvement
- Team Development
Timeline
Area Manager - Operations and Credit
Aditya Birla Housing Finance Limited
11.2023 - Current
Deputy Manager - Operations
Housing Development Finance Corporation Limited
05.2013 - 10.2023
Assistant Manager - Business Development
Brilliant Services
10.2009 - 09.2011
Master of Business Administration - Operations And Supply Chain Management
Liverpool Business School
Bachelor of Business Administration -
University of Mysore
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