Anoop N Sasi

Dynamic professional with expertise in natural language processing and structured annotation techniques, honed at Tech Mahindra. Proven track record in enhancing LLM response assessment and delivering impactful feedback. Adept at critical thinking and collaboration, driving process improvements and ensuring guideline compliance in high-stakes environments.

• Google Suite (Docs, Sheets, Forms)
• Internal Annotation & Review Tools
• Slack
• Jira
• Excel
• Notion

• Cleared final Reviewer round with AM, Manager, and Lead Linguist
• Consistent positive feedback from CLs for review quality and ownership

• Catalog Review (FHF Scoring): Evaluated LLM outputs against user queries using Faithfulness, Helpfulness, and Fluency metrics.
• Incident–KB Matching: Judged contextual similarity and generated detailed justification comments.
• Auto-Recast & Manual Recasting: Reviewed recast content for factual grounding, tone, and abstraction levels.
• Summarization Tasks: Extracted key points and recapped lengthy content in concise, guideline-compliant summaries.
• Creative Evaluation Tasks: Interpreted personal/artistic prompts to build AI-narratives or mock scenarios.

• Best performer awards in multiple quarters in the Labelling tenure.
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• Google UX Writing Certification (for better understanding of tone, clarity, intent)
• LinkedIn Learning – Quality Assurance Fundamentals
• Udemy – Proofreading & Review Fundamentals

• Google Workspace Essentials Certification (Free + Recognized)
• Jira Fundamentals (Atlassian University)
• Notion Fundamentals / Slack Workflow Builder (if applicable)

• Coursera – Project Management for Beginners
• LinkedIn Learning – Team Leadership or Mentorship for Professionals
• Agile Fundamentals or SCRUM Basics (Helpful if managing project workflows later)
• Completed the TSA( Team Leader Skills Academy) course from Tech Mahindra.