Anoop N Sasi
Chennai
Summary
Dynamic professional with expertise in natural language processing and structured annotation techniques, honed at Tech Mahindra. Proven track record in enhancing LLM response assessment and delivering impactful feedback. Adept at critical thinking and collaboration, driving process improvements and ensuring guideline compliance in high-stakes environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Labeller / Reviewer – AI Projects
Tech Mahindra
Chennai
02.2023 - Current
- Performed high-volume annotation and evaluation on tasks involving LLM-generated responses, summarization, recasting, and taxonomy classification.
- Participated in scoring projects using Faithfulness, Helpfulness, and Fluency metrics under CCG guidelines.
- Handled similarity evaluation between incidents and knowledge base (KB) articles; generated structured relevance-based comments.
- Identified linguistic ambiguity and ensured guideline-compliant output.
- Provided peer-level feedback and raised edge cases to Content Leads, contributing to process refinement.
- Cleared final Reviewer round with AM, Manager, and Lead Linguist as part of IDP progression.
Subject Matter Expert – Telstra Process
Tech Mahindra
Chennai
09.2021 - 12.2022
- Acted as Subject Matter Expert (SME) in the Telstra voice process, delivering technical and product-level support to end customers.
- Supported two teams during extended Team Lead absences, managing escalations, assigning tasks, and ensuring SLA adherence.
- Provided performance coaching and query resolution support to team members in real time.
- Collaborated with QA and TLs to improve knowledge base documentation and customer handling workflows.
Education
Bachelor of Engineering - CSE
Anna University
Chennai06-2010
Skills
- Natural language processing expertise
- FHF scoring and evaluation
- Structured annotation techniques
- Summarization and extraction
- LLM response assessment
- Guideline interpretation and analysis
- Text similarity assessment
- Critical thinking and analysis
- Feedback generation and diagnosis
- Collaboration with stakeholders
Tools Platforms
- Google Suite (Docs, Sheets, Forms)
- Internal Annotation & Review Tools
- Slack
- Jira
- Excel
- Notion
Certifications Recognitions
- Cleared final Reviewer round with AM, Manager, and Lead Linguist
- Consistent positive feedback from CLs for review quality and ownership
Projects Highlights
- Catalog Review (FHF Scoring): Evaluated LLM outputs against user queries using Faithfulness, Helpfulness, and Fluency metrics.
- Incident–KB Matching: Judged contextual similarity and generated detailed justification comments.
- Auto-Recast & Manual Recasting: Reviewed recast content for factual grounding, tone, and abstraction levels.
- Summarization Tasks: Extracted key points and recapped lengthy content in concise, guideline-compliant summaries.
- Creative Evaluation Tasks: Interpreted personal/artistic prompts to build AI-narratives or mock scenarios.
Accomplishments
- Best performer awards in multiple quarters in the Labelling tenure.
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Certification
Quality Review & Content Evaluation
- Google UX Writing Certification (for better understanding of tone, clarity, intent)
- LinkedIn Learning – Quality Assurance Fundamentals
- Udemy – Proofreading & Review Fundamentals
- Google Workspace Essentials Certification (Free + Recognized)
- Jira Fundamentals (Atlassian University)
- Notion Fundamentals / Slack Workflow Builder (if applicable)
- Coursera – Project Management for Beginners
- LinkedIn Learning – Team Leadership or Mentorship for Professionals
- Agile Fundamentals or SCRUM Basics (Helpful if managing project workflows later)
- Completed the TSA( Team Leader Skills Academy) course from Tech Mahindra.
Timeline
Data Labeller / Reviewer – AI Projects
Tech Mahindra
02.2023 - Current
Subject Matter Expert – Telstra Process
Tech Mahindra
09.2021 - 12.2022
Bachelor of Engineering - CSE
Anna University
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