Anoop Sanil
Kochi
Summary
Effective Assistant Team Manager with skills in project coordination, team leadership, and problem-solving. Experience includes overseeing team performance, implementing strategic planning, and maintaining high standards of customer service. Strengths lie in communication, decision-making ability, and adaptability. Significant contributions to enhancing operational efficiency and fostering team collaboration in previous roles.
Overview
3
3
years of professional experience
Work History
Assistant Team Manager
Sutherland Global Services
Kochi
10.2023 - Current
- ATM - Payroll preparation process for Amazon.
- Provided day-to-day guidance and support to team members.
- Conducted regular performance reviews for staff and offered constructive feedback.
- Developed and implemented new processes, procedures, and policies to improve efficiency and productivity of the team.
- Assisted in recruiting, interviewing, hiring, onboarding, and training of new employees.
- Maintained accurate records of employee attendance and time management.
- Organized team meetings to discuss progress on projects, assign tasks, and set deadlines.
- Monitored workflow and ensured accuracy of work produced by the team.
- Created reports related to team performance metrics for senior management review.
- Identified any gaps in skills or knowledge among staff members and provided relevant training opportunities as needed.
- Evaluated effectiveness of existing systems and processes and proposed improvements.
Subject Matter Expert
Sutherland Global Services
Kochi
04.2021 - 10.2023
- SME - Payroll preparation process for Amazon.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Worked on the Escalations protocol queue on a regular basis and provided the root cause of SLA misses.
- Worked closely with Onboarding, New Joiner Support, Data Management, and Payroll teams.
- Performed QC (Quality checking) Audit for the team internally, which minimizes the risk of a decrease in Quality percentage.
- Proposed process improvement ideas, which decrease the manual work, to the team.
- Managed the team and conducted process trainings, reviewing the performance of employees within the process.
- Worked in ACCS and DML US, other than the payroll preparation process.
Education
B.Tech -
Computer Science
Skills
- Proficient with payroll tools like :ADP ,Payroll central, Peoplesoft HR/Payroll ,Sales force
- Proficient with Computers: windows, MS Office Word, Excel
- Problem-solving abilities
- Performance Management
- Team Collaboration
- Employee Coaching and Mentoring
Accomplishments
- Awarded as the best ATM for AMJ '24 quarter
- Awarded as the best SME for JFM '23 quarter.
- Awarded as the best SME for OND '22 quarter.
- Awarded as the best SME for the March month 2023.
Responsibilities
- Taken responsibility to maintain tracker for planned leaves also used to take the monthly discussion with the employees who takes continuous leaves.
- Helped the team in maintaining the shrinkage to achieve the monthly target which has not gone above 4% of the monthly target.
- Taken responsibility in formulating the OT details not to impact the billing for the program, also used to help my manager in preparing the WBR file
- Provided the Gemba idea to the client team on creating the work log section as a new protocol to be followed by associates while handling the tickets in order to reduce the errors, which was implemented from the client side .
- Preparies the weekly schedule for the associates and share it with the WFM team.
- Maintains the FTR details, Daily utilization report and prepare MOMs for meetings with the client.
- Maintains the employee breaks and AUX% not exceeded above 10% of the monthly target.
- Maintains Quip for all the process related data which is available for the team to go through, also coordinate with the training team to update the process in the help tree.
Languages
- English
- Malayalam
- Hindi
- Tamil
Disclaimer
I hereby declare that all the above information in this resume is true, complete and correct to the best of my knowledge and belief.
Timeline
Assistant Team Manager
Sutherland Global Services
10.2023 - Current
Subject Matter Expert
Sutherland Global Services
04.2021 - 10.2023
B.Tech -
Computer Science
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