ANOOP SHARMA
Jaipur
Summary
Dynamic and results-driven financial professional with over 13 years of experience in cross-functional roles within the banking sector, specializing in client services, operations, and sales. A dedicated and results-driven Trade Customer Service and Sales Professional with a proven track record of delivering exceptional client satisfaction and driving revenue growth. Adept at navigating complex trade transactions, I bring a unique blend of customer-centric focus and strategic sales acumen.
Exposure in managing bank administration and daily operations of a full service branch office including operations, customer service, security and safety in accordance with the bank's objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AVP in Client Services
HSBC Bank
Chandigarh
01.2014 - Current
- Have worked in several locations like and did different job responsibilities
- Managing activities such as:
1. International trade documentation and procedure, documentary credit, export and import transactions
2. Penetrate new accounts and expand existing ones for a wide range of banking products and services like -
- Export and import financing.
- Foreign and domestic bill discounting and receivable finance.
4. Supervising & retaining customers by serving them and providing excellent services to customers
5. Investigating and resolving customer’s issues, queries and requests. Building and maintaining healthy business relations; ensuring maximum customer satisfaction
Trade Sales Manager
HDFC Bank
Bhiwadi
- 12.2013
o Handling products like – Letter of Credit, bank Guarantee, buyers credit, forward contract, remittances ( inward remittances via SWIFT, outward SWIFT transfers etc ), collections (imports, exports), travelers Cheque, Foreign Currency Sales/Purchases, Forex card etc.
o Taking care of more than a dozen branches regarding retail trade and foreign exchange. Act as support channel between bank branch and customer.
o Increase Penetration of Trade and Forex business into Current account.
Management Trainee
HSBC Bank
Jaipur
- 08.2012
o Scrutinizing and processing of export and import documents.
o Maintaining and managing database.
Education
MBA - Finance
Malviya National Institute of Technology (MNIT)
Jaipur, Rajasthan01.2011
Bachelor of Engineering - Electronics & Communication
University of Rajasthan
Jaipur, Rajasthan01.2008
Skills
- Banking Operations
- Sales and Revenue Growth
- Portfolio Management
- Client Relationship Management
- Risk Management
- Trade Finance
- Grievance Management
- Export & Import Transactions
- Automation
- International business
- Business Development
Photo
photo
Certificatesandskills
- Certificate examination in International Trade Finance conducted by IIBF (Indian Institute of Banking and Finance)
- Certificate Course in Foreign Exchange Operations conducted by IIBF (Indian Institute of Banking and Finance)
- Hands on experience on MS Office
Key Result Areas
- Penetrate new accounts and expand existing ones for a wide range of banking products and services.
- Managing activities such as: International trade documentation and procedure, documentary credit, export and import transactions
- Export and import financing trade products
- Foreign and domestic bill discounting, receivable finance.
- Supervising & retaining customers by serving them and providing excellent services to customers
- Investigating and resolving customer’s issues, queries and requests. Building and maintaining healthy business relations; ensuring maximum customer satisfaction
- Following the process / procedure of the bank and ensuring compliance to rules & regulations of the bank including latest circulars & notifications
- Conceptualizing and implementing competent strategies with a view for penetrating new accounts and expanding existing ones for a wide range of banking products & services
- Facilitating customer centric banking operations and enhancing their satisfaction by achieving service quality norms
- Implemented process enhancement initiatives through measures such organizing client meetings to resolve their issues and problems. Educating them for the latest guidelines which resulted in immense customer satisfaction and penetration of business.
Personal Information
Date of Birth: 11/02/86
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
Certificate examination in International Trade Finance conducted by IIBF (Indian Institute of Banking and Finance)
Certificate Course in Foreign Exchange Operations conducted by IIBF (Indian Institute of Banking and Finance)
Timeline
AVP in Client Services
HSBC Bank
01.2014 - Current
Trade Sales Manager
HDFC Bank
- 12.2013
Management Trainee
HSBC Bank
- 08.2012
MBA - Finance
Malviya National Institute of Technology (MNIT)
Bachelor of Engineering - Electronics & Communication
University of Rajasthan
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