Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anoop Thomas

IT Professional
Bengaluru

Summary

Strategic IT leader with 13 years of comprehensive experience in IT infrastructure and cloud operations support. Proficient in project management, incident management, and service delivery, adept at navigating complex challenges and driving initiatives to successful completion. Skilled in fostering cohesive teams and aligning project objectives with business goals. Known for delivering high-quality solutions on time and within budget while maintaining a strong focus on client satisfaction and service excellence.

Overview

13
13
years of professional experience
3
3
Certifications

Work History

Command Center Lead

VMware
01.2016 - Current
  • Lead and empower a cohesive 24x7 support team to ensure uninterrupted operation of VMware private cloud environments and SaaS services, emphasizing uptime and reliability.
  • Implement effective people management techniques to optimize incident management and service delivery processes, aligning with SLAs and KPIs including MTTR, CSAT, and MTTN.
  • Proactively manage stakeholders, fostering strong relationships with VMware R&D division and external customers, aligning service objectives with business needs and priorities.
  • Provide guidance and support to the incident response and service delivery team, promoting a culture of collaboration, accountability, and continuous improvement through coaching and professional development.
  • Analyze trends in incident and service delivery, communicating updates and leading improvement initiatives to maximize uptime and service quality.
  • Define clear roles and responsibilities within the support team, ensuring effective communication channels and escalation paths to address issues promptly.
  • Monitor team performance against SLAs and KPIs, offering constructive feedback and coaching to optimize performance and resource allocation for high availability.
  • Conduct thorough service reviews with stakeholders, leveraging negotiation skills to align objectives and implement str

Senior IT Professional

IBM
03.2015 - 01.2016
  • Implemented IT security compliance measures on Windows servers as directed by the security team.
  • Collaborated with the IT security team to address vulnerabilities in Windows OS servers.
  • Coordinated with clients to ensure successful project transitions and deployments.
  • Participated in CAB meetings, providing input on change approvals.
  • Managed clients' change agendas for new service rollouts.
  • Reviewed and documented process improvements for enhanced efficiency.

IT Consultant

ITC Infotech
02.2011 - 03.2015
  • Infrastructure Management: Oversaw 50+ ESXi hosts and 600+ VMs in Windows and Linux environments, ensuring stability and performance.
  • Vendor Collaboration: Collaborated with vendors like DELL, HP, IBM, VMware, and Redhat for OS administration, troubleshooting, and upgrades.
  • Cluster Administration: Managed Windows 2008 cluster servers to ensure high availability and fault tolerance for critical applications.
  • Backup Monitoring: Monitored daily, weekly, and monthly data center backups using Legato Networker to safeguard organizational data.
  • Virtualization and Migration: Conducted P2V migrations of physical servers, leveraging vCenter, vSphere ESX, and ESXi for efficient resource utilization.

Education

BE - Computer Engineering

Visvesvaraya Technological University
Belgaum, India
04.2001 -

Skills

  • People Management

    • undefined

    Certification

    VMware Certified Professional 6.5 Data Center Virtualization

    Timeline

    Command Center Lead

    VMware
    01.2016 - Current

    Senior IT Professional

    IBM
    03.2015 - 01.2016

    IT Consultant

    ITC Infotech
    02.2011 - 03.2015

    BE - Computer Engineering

    Visvesvaraya Technological University
    04.2001 -

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