Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Disclaimer
Timeline
Generic
Anoop T Nair

Anoop T Nair

Pathanamthitta

Summary

Dynamic IT professional with a proven track record in client relationship management and technical support. Skilled in incident management and asset management, I consistently deliver creative solutions, enhancing customer satisfaction and optimizing system performance. Passionate about leveraging my networking knowledge to drive project success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager-KFON Project

Railwire ICT India Pvt Ltd
Thiruvananthapuram
01.2025 - Current
  • Manage assigned client accounts, ensuring timely delivery of products or services and addressing any issues that may arise.

EUS Onsite Support

Sureworks Infotech Pvt Ltd
Ernakulam
03.2024 - 07.2024
  • Incident management using a ticketing tool and providing resolution within the SLA.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.

IT Support Engineer

IMSI Staffing Pvt Ltd (Wipro Project)
Ernakulam
12.2019 - 03.2024
  • Provides technical support and troubleshooting of hardware and software problems to the end users
  • MS Outlook configuration, outlook backup, restore and troubleshooting
  • TCP/IP configuration, Network maintenance
  • Hands on experience in Active Directory
  • Asset management in entire regions and prepare monthly asset report
  • Having good knowledge in SCCM - responsible for maintaining, configuring, and support of desktop technologies in a distributed environment.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Providing technical support on-site or via remote-access systems.
  • Coordinate support of all IT related activities and initiatives
  • Incident management using a ticketing tool and providing resolution within the SLA.

GIS Engineer

Nest Information Technologies
Ernakulam
09.2015 - 03.2017
  • Geographic information systems (GIS) specialists design, develop, and implement systems and databases.
  • Design digital maps using geospatial data and analyze spatial and non-spatial information.

Education

B. TECH - Electronics& communication Engineering

College of Engineering Kottarakkara
Kottarakkara
06-2014

Higher Secondary -

NSS Higher Secondary School
Adoor
01.2010

SSLC -

K R K P M Boys High School Kadampanadu
Kadampanadu
01.2008

Skills

  • Technical support
  • Incident management
  • Client relationship management
  • Asset management
  • Project management
  • Networking knowledge
  • Account management
  • Multitasking
  • Remote support
  • System analysis

Personal Information

  • Title: IT Support Engineer
  • Date of Birth: 02/25/92
  • Adress: Placheril, Mannady PO, Adoor, Pathanamthitta, Kerala, India 691530

Certification

  • PGDIA
  • Industrial Automation Internship - Keltron Equipment Complex
  • AWS Solution Architect - Amazon Web Service

Languages

  • English
  • Tamil
  • Malayalam

Disclaimer

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.

Timeline

Account Manager-KFON Project

Railwire ICT India Pvt Ltd
01.2025 - Current

EUS Onsite Support

Sureworks Infotech Pvt Ltd
03.2024 - 07.2024

IT Support Engineer

IMSI Staffing Pvt Ltd (Wipro Project)
12.2019 - 03.2024

GIS Engineer

Nest Information Technologies
09.2015 - 03.2017

B. TECH - Electronics& communication Engineering

College of Engineering Kottarakkara

Higher Secondary -

NSS Higher Secondary School

SSLC -

K R K P M Boys High School Kadampanadu

Similar Profiles

CREATE PROFILE
Anoop T Nair