Anoop Uthappa
Business Analyst Manager
Bangalore
Summary
Seasoned professional with over 15 years of cross-functional experience in operations, human resources, quality assurance, and asset management. Demonstrated expertise in managing complex programs, leading cross-regional teams, and driving data-informed decisions across India, EMEA, and APAC regions. Seeking a managerial or business analyst role to leverage skills in stakeholder engagement, process optimization, and operational reporting. Proven ability to translate business objectives into actionable outcomes through strategic thinking and cross-functional collaboration.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Asset Management Analyst – Global Loaners & Trials
IBM India Pvt Ltd
04.2025 - Current
- Managing end-to-end lifecycle of trial and loaner assets across Taiwan, Hong Kong, Philippines, and Thailand.
- Ensuring asset tracking, compliance, and timely return with 100% accountability.
- Collaborating with regional and global teams to streamline logistics and optimize utilization.
- Providing regular reports and insights on asset movements and operational KPIs.
Business Programs Manager
IBM India Pvt Ltd
04.2018 - 03.2025
- Oversaw financial planning, budgeting, and operational governance across key business units.
- Led cross-functional programs, managing resources, timelines, and risk mitigation.
- Developed executive dashboards for tracking KPIs, cost optimization, and performance metrics.
- Drove strategic initiatives aligned with global business goals and compliance standards.
HR Team Lead - Offboarding
IBM India Pvt Ltd
07.2014 - 04.2018
- Led offboarding operations for India and EMEA regions (Egypt, Jordan, Morocco, Saudi Arabia).
- Managed full-cycle employee exits, ensuring policy compliance and positive employee experience.
- Collaborated with payroll, finance, legal, and IT for seamless process execution.
- Delivered region-specific MIS reports and mentored HR executives.
Specialist Quality Assurance
Fidelity Investments
01.2010 - 01.2013
- Conducted quality audits across service processes to ensure compliance and performance standards.
- Provided feedback and training based on audit findings to improve service delivery.
- Created quality reports and dashboards, contributing to continuous improvement efforts.
Customer Support Executive
Vodafone Essar Ltd
11.2008 - 01.2010
- Handled inbound customer interactions related to billing, plans, and technical issues.
- Resolved queries effectively while meeting KPIs such as First Call Resolution and Customer Satisfaction.
- Maintained detailed case documentation and provided feedback to enhance service workflows.
Education
Bachelor Of Business Management (BBM) -
St Aloysius College
Mangalore 06.2004 - 05.2007
Skills
Business Operations: Stakeholder management, process improvement, compliance tracking
Certifications Training
- Power Skills – IBM
- IBM watsonx Orchestrate: Build an AI Assistant – IBM
- Earning Advocacy Practitioner – IBM
- Agile Explorer – IBM
- Cognitive Practitioner – IBM
- Watson.ai Technical Essentials – IBM
Timeline
Asset Management Analyst – Global Loaners & Trials
IBM India Pvt Ltd
04.2025 - Current
Business Programs Manager
IBM India Pvt Ltd
04.2018 - 03.2025
HR Team Lead - Offboarding
IBM India Pvt Ltd
07.2014 - 04.2018
Specialist Quality Assurance
Fidelity Investments
01.2010 - 01.2013
Customer Support Executive
Vodafone Essar Ltd
11.2008 - 01.2010
Bachelor Of Business Management (BBM) -
St Aloysius College
06.2004 - 05.2007
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