Anoop Vasukuttan
Educator and administrator with extensive hospitality industry expertise
Tiruvalla,KL
Summary
An increasingly responsible good position in the organization, where proven decision making and my skills and abilities will be used to improve organizational productivity. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
10
10
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Assistant Professor
South Park Institute of Hotel Management
09.2022 - Current
- Assisted in developing departmental policies, procedures, and activities related to educational programs
- Provided instruction and guidance to undergraduate and graduate students in the classroom setting
- Adapted teaching methods and materials to meet students' varying needs and interests
- Improved classroom teaching methods by observing fellow educators and learning new techniques
- Prepared innovative course materials to encourage critical thinking and discussion
- Attended meetings with administrators, deans, and other key stakeholders regarding curricular matters
- Designed collaborative learning exercises to capitalize on students' resources and skills
- Reviewed resumes and applications submitted by prospective employees
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms
- Prepared payroll information based on approved timesheets each week
- Provided guidance on disciplinary actions when needed
- Organized training sessions for staff members to improve their skillsets
- Advised management on organizing, preparing or implementing recruiting or retention programs
- Handled employee grievances or complaints in accordance with company policies and procedures
Junior Instructor (Food Production General)
Government Industrial Training Institute
10.2020 - 09.2022
- Conducted classroom activities to engage students in learning
- Prepared payroll information based on approved timesheets each week
- Organized onboarding activities for new hires including orientations, paperwork, and introductions
- Built and strengthened positive relationships with students, parents and teaching staff
- Conducted needs analysis for new training and staff development programs to apply to target departmental needs
- To contribute to the development, planning, and implementation of a high-quality curriculum
- Assisted with administrative tasks related to course management, such as preparing class rosters, tracking grades, and updating course information on school websites
- Facilitated external engagement with career and technical schools and programs
- Organized team building activities to foster collaboration among colleagues
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment
Onboard Catering Supervisor
Indian Railway Catering and Tourism Corporation
09.2019 - 10.2020
- Delegated work to staff, setting priorities and goals
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols
- Calculated and provided clients with proposals of potential costs to complete event
- Maintained records of catering expenses such as labor costs, food purchases
Guest Relations Executive
Hotel Padippurayil
11.2016 - 10.2018
- Assisted guests with check-in, check-out, and other inquiries in a timely manner
- Aligned staffing levels with projected hotel and guest needs
- Investigated guest complaints and utilized critical thinking to foster expedient resolution
- Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items
- Supported VIP guests and kept hotel staff apprised of specific requests
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel
Guest Service Executive
Grosvenor House Hotel
08.2015 - 09.2016
- Spoke with patrons to make conversation, answer questions or to respond to complaints
- Provided excellent customer service to guests and ensured their satisfaction
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Updated front desk's concierge book to maintain most relevant visitor information
- Investigated guest complaints and utilized critical thinking to foster expedient resolution
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction
- Maintained updated records of guest reservations and preferences for future visits
Guest Service Executive
Marriott International
10.2014 - 07.2015
- Provided excellent customer service to guests and ensured their satisfaction
- Handled special requests from VIP guests in an efficient and discreet manner
- Processed payments for services rendered using point-of-sale systems or cash registers
- Conducted regular inspections of the lobby area to ensure cleanliness standards are met
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions
- Delivered exceptional customer service while promoting hotel services and products
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
Education
MBA - Human Resources Management
JAIN University
Bengaluru, India 04.2001 -
Bachelor's Degree - Hotel Management
Lourdes Matha IHMCT
Trivandrum, India 04.2001 -
Plus Two - Computer Science
Board of Higher Secondary Examinations
Tiruvalla, India 04.2001 -
SSLC -
Board of Public Examinations
Tiruvalla, India 04.2001 -
Skills
Health and safety regulations
Onboarding and orientation
Dispute mediation
Opera Version 50
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Leadership skill
Problem Solving Skills
Good Communication skills
Good Interpersonal skills
Good Team player
Committed
Adaptable
Open to change
Responsible
Conscientious
Reliable
Good Learner
Creative thinker
Employee relations
Training coordination
Workforce planning
Job descriptions
Applicant tracking
Organizational development
Employee surveys
Onboarding process
Talent acquisition
Recruitment management
Background checks
Employee performance metrics
Team-building activities
360-degree feedback implementation
Staff scheduling
Vendor relationship management
Technology-based curriculum
Classroom presentations
Class lectures
Academic advisement
Evaluations and assessments
Office 365 mastery
Certification
Pre-Opening Certificate - Marriott International
Accomplishments
Received Certifications for :
- Transform Your Personal Brand (2022)
- Learning LinkedIn For Students (2011)
- Be a part of the Pre-opening team of Kochi Marriott Hotel (2014)
Languages
English
Bilingual or Proficient (C2)
Timeline
Assistant Professor
South Park Institute of Hotel Management
09.2022 - Current
Junior Instructor (Food Production General)
Government Industrial Training Institute
10.2020 - 09.2022
Onboard Catering Supervisor
Indian Railway Catering and Tourism Corporation
09.2019 - 10.2020
Guest Relations Executive
Hotel Padippurayil
11.2016 - 10.2018
Guest Service Executive
Grosvenor House Hotel
08.2015 - 09.2016
Guest Service Executive
Marriott International
10.2014 - 07.2015
MBA - Human Resources Management
JAIN University
04.2001 -
Bachelor's Degree - Hotel Management
Lourdes Matha IHMCT
04.2001 -
Plus Two - Computer Science
Board of Higher Secondary Examinations
04.2001 -
SSLC -
Board of Public Examinations
04.2001 -