Summary
Overview
Work History
Education
Skills
Education Qualification
Extracurricular Activities
Projects
Training
Disclaimer
Travelling
Timeline
Generic

ANOOP PANDITA

Senior Engineer
Jagti mini township

Summary

Forward-thinking Operations Specialist bringing 5+ years of expertise in Technical Support for IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SNOW and Microsoft Dynamics.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Cloud infrastructure specialist

LTIMindtree India PVT LTD
11.2023 - Current
  • Azure IAAS VM support, Azure Cloud Support and Windows Virtual Desktop
  • Handling Microsoft professional support cases in APAC, AMERICAS and EMEA region
  • Devised and implemented processes and procedures to streamline operations

SR Support Engineer

Concentrix india PVT LTD
10.2020 - 11.2022
  • On Premise Server support, Azure Cloud Support and Windows Virtual Desktop Support
  • Handling Microsoft professional support cases in APAC, AMERICAS and EMEA region
  • Improved incident resolution times through the utilization of effective troubleshooting methodologies
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Diagnosed and troubleshot hardware, software and network issues

IT Specialist, Technical Analysis Sr.Associate

Karcher Cleaning Systems Private Limited
10.2017 - 01.2019
  • Install and Configure SAP Applications
  • Managing ADDS Fault Management with PRI Lines Raise Fault TT with Network Related issues In offices and closure
  • Cisco VPN Token configuration and administration Network Administration
  • Responsibility : Pan India Support Karcher Branches, SAP Configuration, PRI Issues
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Explained security measures in simple terminology to help users understand malware and phishing threats
  • Diagnosed and troubleshot hardware, software and network issues
  • Provided exceptional customer service by promptly addressing problems reported by endusers

Dell International Services pvt ltd
11.2016 - 10.2017
  • Handling Incidents reported in Americas and APAC region, Major Incident management
  • TT description: Related to Sonicwall VPN, Outlook Exchange TT, Avaya One X, Network Infrastructure change Circulars
  • SCCM server Maintenance Scheduling
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Applied effective time management techniques to meet tight deadlines
  • Managed time efficiently in order to complete all tasks within deadlines

Customer Support Representative

Tata Consultancy services
12.2015 - 9 2016
  • Provide Second level support/Follow up to End users on Incident, Service requests with MIM Team to close High Priority INC
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company
  • Developed and implemented preventive maintenance procedures
  • Researched and identified solutions to technical problems
  • Diagnosed and troubleshot hardware, software and network issues
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Identified trends in customer feedback and recommended product improvements to management teams
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions

Education

Bachelor of Science - Industrial Electronics Technology

JNEC Aurangabad
Aurangabad, India
05.2001 -

Skills

Fluent in English Communication

Education Qualification

  • ITIL V3 certified
  • B.E. completed in Industrial Electronics Engineering from MGM’s Jawaharlal Nehru engineering college, Aurangabad in 2014
  • 12th from govt higher secondary, Roop nagar jammu in 2009.

Extracurricular Activities

Inter College Quiz Contest Organizer. Organizer of College Level Technical Events

Projects

Final Year Project on “Solar Tracking System”, Working on PCB, Embedded system, Solar Energy., Used Solar energy for movement of the solar panel for direct incident light.

Training

  • P.L.C. Seminar in JNEC.
  • Personality development organized at JNEC.

Disclaimer

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Travelling

Traveled through the different states in India enjoying the nature and Scenic beauty

Part of my adventure also includes water sports, hiking and visiting memorial places nearby Himalayas

Timeline

Cloud infrastructure specialist

LTIMindtree India PVT LTD
11.2023 - Current

SR Support Engineer

Concentrix india PVT LTD
10.2020 - 11.2022

IT Specialist, Technical Analysis Sr.Associate

Karcher Cleaning Systems Private Limited
10.2017 - 01.2019

Dell International Services pvt ltd
11.2016 - 10.2017

Customer Support Representative

Tata Consultancy services
12.2015 - 9 2016

Bachelor of Science - Industrial Electronics Technology

JNEC Aurangabad
05.2001 -

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ANOOP PANDITASenior Engineer