ANOOP PANDITA
Senior Engineer
Jagti mini township
Summary
Forward-thinking Operations Specialist bringing 5+ years of expertise in Technical Support for IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SNOW and Microsoft Dynamics.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Cloud infrastructure specialist
LTIMindtree India PVT LTD
11.2023 - Current
- Azure IAAS VM support, Azure Cloud Support and Windows Virtual Desktop
- Handling Microsoft professional support cases in APAC, AMERICAS and EMEA region
- Devised and implemented processes and procedures to streamline operations
SR Support Engineer
Concentrix india PVT LTD
10.2020 - 11.2022
- On Premise Server support, Azure Cloud Support and Windows Virtual Desktop Support
- Handling Microsoft professional support cases in APAC, AMERICAS and EMEA region
- Improved incident resolution times through the utilization of effective troubleshooting methodologies
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Diagnosed and troubleshot hardware, software and network issues
IT Specialist, Technical Analysis Sr.Associate
Karcher Cleaning Systems Private Limited
10.2017 - 01.2019
- Install and Configure SAP Applications
- Managing ADDS Fault Management with PRI Lines Raise Fault TT with Network Related issues In offices and closure
- Cisco VPN Token configuration and administration Network Administration
- Responsibility : Pan India Support Karcher Branches, SAP Configuration, PRI Issues
- Managed hardware and software inventory, ensuring timely updates and replacements as needed
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Diagnosed and troubleshot hardware, software and network issues
- Provided exceptional customer service by promptly addressing problems reported by endusers
Dell International Services pvt ltd
11.2016 - 10.2017
- Handling Incidents reported in Americas and APAC region, Major Incident management
- TT description: Related to Sonicwall VPN, Outlook Exchange TT, Avaya One X, Network Infrastructure change Circulars
- SCCM server Maintenance Scheduling
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Applied effective time management techniques to meet tight deadlines
- Managed time efficiently in order to complete all tasks within deadlines
Customer Support Representative
Tata Consultancy services
12.2015 - 9 2016
- Provide Second level support/Follow up to End users on Incident, Service requests with MIM Team to close High Priority INC
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company
- Developed and implemented preventive maintenance procedures
- Researched and identified solutions to technical problems
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Identified trends in customer feedback and recommended product improvements to management teams
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Consultant
Infosys Ltd.
Pune , Maharashtra
10.2025 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
Education
Bachelor of Science - Industrial Electronics Technology
JNEC Aurangabad
Aurangabad, India 05.2001 -
Skills
Fluent in English Communication
Good inter-personal skills
Able to focus on given tasks
CCNA
Administration
Networking
ADDS
BCP
SAP
ITIL
Citrix
VMware
Routing
VPN
Network Administration
Exchange server Administration
virtualization
SNOW
ITIL V3
Teamwork and Collaboration
Education Qualification
- ITIL V3 certified
- B.E. completed in Industrial Electronics Engineering from MGM’s Jawaharlal Nehru engineering college, Aurangabad in 2014
- 12th from govt higher secondary, Roop nagar jammu in 2009.
Extracurricular Activities
Inter College Quiz Contest Organizer. Organizer of College Level Technical Events
Projects
Final Year Project on “Solar Tracking System”, Working on PCB, Embedded system, Solar Energy., Used Solar energy for movement of the solar panel for direct incident light.
Training
- P.L.C. Seminar in JNEC.
- Personality development organized at JNEC.
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Travelling
Traveled through the different states in India enjoying the nature and Scenic beauty
Part of my adventure also includes water sports, hiking and visiting memorial places nearby Himalayas
Timeline
Consultant
Infosys Ltd.
10.2025 - Current
Cloud infrastructure specialist
LTIMindtree India PVT LTD
11.2023 - Current
SR Support Engineer
Concentrix india PVT LTD
10.2020 - 11.2022
IT Specialist, Technical Analysis Sr.Associate
Karcher Cleaning Systems Private Limited
10.2017 - 01.2019
Dell International Services pvt ltd
11.2016 - 10.2017
Customer Support Representative
Tata Consultancy services
12.2015 - 9 2016
Bachelor of Science - Industrial Electronics Technology
JNEC Aurangabad
05.2001 -