Open To Work
ANOOP PUTTAGUNTA
Bengaluru,KA
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Relationship ManagerBusiness Development ManagerBusiness Development ExecutiveSales ManagerSales CoordinatorWork Type
Full TimeLocation Preference
On-SiteLocation: Bengaluru, KA
Open to relocation: Yes
Salary Range
₹500000/yr - ₹550000/yrImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid time offPaid sick leaveSummary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Care Coordinator Manager
Pristyn Care
Gurgaon
12.2023 - 03.2024
- Coordinated patient care plans with healthcare providers and specialists.
- Managed patient appointments and follow-ups to ensure timely care.
- Assisted patients in navigating insurance processes and benefits.
- Educated patients on treatment options and post-care instructions.
- Monitored patient progress and adjusted care plans as needed.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Coordinated schedules for medical staff and managed daily operational tasks.
- Collaborated with cross-functional teams to optimize healthcare service workflows.
Relationship Manager
Insurance Dekho
Gurgaon
07.2023 - 12.2023
- Meeting the Potential POSP agents in respective geographical assignments.
- Servicing the existing POSP agents to drive the sales growth and handling customers inquiries with a speedy and satisfactory resolution and coordinating with girnar insurance HO team for the smooth execution of the sales process.
- Creating the offline training and servicing process for the POSP agents.
- Achieving monthly sales target numbers
- Managing relationships with the agents
- Identifying and communicating agent needs.
- Developing and implementing marketing strategies to grow the customers base.
- Onboarding the new POSP agents and giving training to them to improve the business in potential areas.
Senior Operations Executive
India Shelter Finance Corporation
Gurgoan
08.2022 - 03.2023
- Analyzing customer's feedback to understand areas for improvement and present the findings to senior management.
- Developing the business process improvement solutions to enhance customer service operations.
- Developing the service quality processes.
- Developing the staff using capability development interventions and on the job training.
- Identifying the customer service solutions for managing customers' concerns.
- Monitoring the responses to customer requests and queries to minimize gaps in customer service delivery.
- Organizing the communication and sharing sessions on good work practices.
- Research on customer needs to improve customer relationships and experience.
- Supporting the audit surveillance on service quality process flow.
- Managing MIS for the operation and sharing to the upper management.
- Generating the lead for the sale department
- Handling the company's official Whats-app and E-mail for resolving the customers queries and concerns
- (HOME LOANS NBFC)
Senior Operations Executive
Startek Bpo
Gurgoan
05.2022 - 08.2022
- Surveying the customer's experience regarding a purchase of new car or servicing of the vehicle, solving the queries of customers and maintaining the good customer relationship experience.
- (MARUTI SUZUKI)
Customer Service Associate
Teleperformance Global Services
Gurgoan
05.2021 - 04.2022
- Worked as a customer service associate in the retention, Retaining the customer's back to the product and giving the effective customer service and solving the quires regarding the product and giving the information regarding the product.
- (CANARA HSBC OBC LIFE INSURANCE)
Education
MBA - Marketing
03.2024 - 03.2026
- Member of SRMIST alumini association
BBM -
GPA: 60%
Board of Intermediate - MPC
GPA: 76%
SSC -
GPA: 85%
Skills
- Organisational ability
- Mixology proficiency
- Process improvement
- Problem-solving
- Communication skills
- Time management
- Team Work
- Interpersonal Skills
- Customer relationship management
- Effective communication
- Training and onboarding
- Multitasking and organization
- Verbal and written communication
- Organizational skills
- Operations management
- MS Office
Hobbies and Interests
- Travelling
- Badminton
- Photography
Languages
- English
- Hindi
- Tamil
- Telugu, First Language
- English, C2 Proficient
- Hindi, C1 Advanced
- Tamil, B2 Upper Intermediate
Timeline
SRM University - MBA, Marketing
03.2024 - 03.2026
Care Coordinator Manager - Pristyn Care
12.2023 - 03.2024
Relationship Manager - Insurance Dekho
07.2023 - 12.2023
Senior Operations Executive - India Shelter Finance Corporation
08.2022 - 03.2023
Senior Operations Executive - Startek Bpo
05.2022 - 08.2022
Customer Service Associate - Teleperformance Global Services
05.2021 - 04.2022
Westin college of Business Management - BBM,
Sri Gayatri Educational Institution - Board of Intermediate, MPC
Kennedy High School - SSC,