Anoop Mothikane Dharmasamrajyakumar

• Project Manager in SAP Client location; handling muliptle SAP projects on S4HANA upgrade, implementation, Lift & Shift projects, Asset Management implementation projects, ECC to S4, ECC to PCE implementation projects for Retail, Pharmaceuticals, Agricultural customer
• Managing multiple teams that works round the clock 24 X 7 to support global customers, Stakeholders and vendor partners.
• Directing any operation related to Globally.
• Managing the complete Project using Scrum and Agile methodologies.
• Maintaining the complete lifecycle of a project with weekly and monthly reviews with the teams and stakeholder interaction.

• Project Manager in SAP Client location; handling muliptle projects related to SAP S4HANA projects for Global key customers.
• Managing multiple teams that works round the clock 24 X 7 to support global customers, Stakeholders and vendor partners.
• Directing any operation related to Globally.
• Managing the complete Project using Scrum and Agile methodologies.
• Maintaining the complete lifecycle of a project with weekly and monthly reviews with the teams and stakeholder interaction.

• Project Manager in SAP Client location; heading a team of 140+ members who supports HANA Enterprise Cloud(HEC) for Global region.
• Managing multiple teams that works round the clock 24 X 7 to support
• Global customers, Stakeholders and vendor partners. Responsible in initiating, planning and execution of major projects for HEC delivered customers in SAP.
• Managing the complete project start to end including the lifecycle of a project. Responsible as a Program Lead for the ongoing Transformation Program which involves merger of multiple LOB’s for a better support and program unification.
• Handled major migration and transformation projects in defining the Organizational change which had Budget planning, process redefining and resource planning.

• Project Manager in SAP Client location; heading a team of 150+ members who supports Cloud Technology (SuccessFactors and eCommerce Projects).
• Managing multiple teams that works round the clock 24 X 7 to support global customers, Stakeholders and vendor partners.
• Directing any operation related to Globally.
• Managing the complete Program using Scrum and Agile methodologies. Maintaining the complete lifecycle of a project with weekly and monthly reviews with the teams and stakeholder interaction.
• Contributing in de-escalating the critical escalations from stakeholders and customers for the Incident, Major Incident, Problem and Change Management.
• Working as part of client meeting interaction for betterment of business process and project betterment.
• Worked as the Project lead for the Network and Customer Data Security management in the Hybris Customer Data Management projects.
• Handling executive dashboards, reports, presentations which provides data for weekly, monthly and year report.
• Marketing of the product with the internal stakeholders and customer.
• Handlied multiple projects involving upgrading of mobile applications with automation features, e-commerce facing projects and have successfully completed other major projects within the scheduled timeframe supporting upselling of business
• End to end handling of the partner engagement, enablement and readiness of the product.

As Associate Manager:

• Associate Manager in Microsoft Client location; heading a team of 65 members & 5 Technical Advisors who supports Microsoft Azure Cloud Networking Technology Leading a team that works round the clock 24 X 7 to support global customers for Microsoft Azure Cloud
• Directing any operation related to APJ, EMEA and Americas region. Handling team resources, shift availability and team operations.
• Managing the complete team report operational database
• Maintaining the complete review of cases (managed by the team) to improve the process & customer interaction
• Contributing in critical queue maintenance for premier clients & escalation queue Working as part of client meeting interaction for betterment of business process

As Team Lead (Lenovo - Bangalore, India)

• Headed a team of 60 members and 3 TLs as Acting Asst. Manager
• Led a team of 20 members and supported 167 Resident Engineers (placed PAN India to support Lenovo major customer)
• Been part of the customer sales and upsale of the products. Created SOP for any new process to be implemented
• Managed the complete E-support strategy involving weekly & monthly reporting and headcount requirements on monthly basis

• Worked on process related D&B
• Completed accurate market research for business planning.
• Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
• Used findings from research and data to make recommendations for business.
• Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
• Identified potential markets and market segments with desired customers and gaps for optimum product demand.
• Managed day-to-day operations within the research department while ensuring compliance with company policies.

• Technical Trainer
• Monitored participant progress by providing individualized coaching and guidance during lessons.
• Developed policies and procedures related to technical training initiatives within the company.
• Monitored training costs and prepared budget reports to justify expenditures.
• Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
• Facilitated problem solving discussions with participants when needed during training sessions.
• Created and conducted in-person, online, and onsite training sessions to ensure a thorough understanding of the subject matter.