ANOOP S NAIR
ERNAKULAM
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Tele Sales
Kac Ventures (DU & Etisalat)
Edapally
08.2023 - Current
- Created and implemented effective telesales strategies for increasing sales volume.
- Coached junior staff members on best practices for successful telesales operations.
- Participated in team meetings to discuss current strategies, objectives, and challenges related to telesales operations.
- Assisted in developing training materials for new telesales representatives.
Customer Care Representative
Intrcity Smart Bus
Ernakulam
04.2022 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Maintained high satisfaction score by consistently resolving first-call issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Customer Service Associate
Sutherland Global Services
Ernakulam
10.2018 - 02.2023
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Operated multi-line phone system and online messaging system to communicate with customers.
Team Leader
Aargees Staffing Services
Ernakulam
04.2017 - 01.2018
- Offered training and support to keep team members motivated and working toward objectives.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
Education
B Com - Finance
Vidyabharathi Educational Institution
Ernakulam03.2016
+2 - Commerce
ST. Josephs English Medium School
Ernakulam03.2012
High School Diploma -
KNM MES HS
Edathala03.2010
Skills
- Data Evaluation
- Conflict Mediation
- Courteous with Strong Service Mindset
- Translation and Interpretation Services
- Customer Relations
- Strong Analytical and Problem Solving Skills
- CRM Software
Languages
English
First Language
English
Advanced
C1
Hindi
Proficient
C2
Malayalam
Proficient
C2
Timeline
Tele Sales
Kac Ventures (DU & Etisalat)
08.2023 - Current
Customer Care Representative
Intrcity Smart Bus
04.2022 - Current
Customer Service Associate
Sutherland Global Services
10.2018 - 02.2023
Team Leader
Aargees Staffing Services
04.2017 - 01.2018
B Com - Finance
Vidyabharathi Educational Institution
+2 - Commerce
ST. Josephs English Medium School
High School Diploma -
KNM MES HS
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