Anoosha W

Project 1 :

• The Erica chatbot project is a virtual assistant to provide customers with personalized banking services and support
• Erica is an AI-powered chatbot that uses natural language processing (NLP) and machine learning to understand and respond to customer inquiries and requests
• Erica provides accurate, context-aware answers by integrating DataStax databases with vector embedding techniques
• Achieved a 40% reduction in the need for human intervention in customer service inquiries, improving response accuracy and user satisfaction.
• Led the development and deployment of cutting-edge AI applications, resulting in enhanced user engagement and operational efficiency.

Project 2 : GFC Grand jury Subpoena Data classification

• An automated solution using machine learning and NLP to classifying the legal documents as AML or Non AML
• Achieved an accuracy rate of 95% in classifying legal documents as AML or non-AML.
• Technologies: Machine Learning, NLP, OCR, MongoDB, AWS.

• Contributed to software development and team leadership.
• Developed scalable applications using agile methodologies for timely project delivery.

• Participated in software development and team collaboration.
• Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.