Anowar Alhassan
Store Manager - Tommy Hilfiger/Calvin Klein Jeans
Calicut
Summary
Dynamic Store Manager with a proven track record at Calvin Klein Jeans, excelling in customer service management and team development. Enhanced operational efficiency through targeted employee training and effective inventory control, resulting in improved customer satisfaction and loyalty. Recognized for fostering a positive work environment and driving sales growth through strong leadership.
*Three times rewarded Best Store Manager Honors
*Awarded Best Retail Signature Award 2025.
*Delivered Counter with an average sales of 3 Lakh to 40 Lakh.
Overview
2026
2026
years of professional experience
1
1
Certification
4
4
Languages
Work History
Store Manager
Calvin Klein Jeans
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Tommy Hilfiger
09.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Associate
Celio
10.2017 - 09.2018
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
Education
HIGHER SECONDARY EDUCATION - English, Economics
JNV SONITPUR
AssamSkills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Problem-solving
Friendly and positive
Loss prevention
Cash management
Leadership development
Accomplishments
- Achieved the 1 national store ranking within 1 year.
Certification
Diploma in Computer
Timeline
Store Manager
Tommy Hilfiger
09.2018 - Current
Senior Associate
Celio
10.2017 - 09.2018
Store Manager
Calvin Klein Jeans
HIGHER SECONDARY EDUCATION - English, Economics
JNV SONITPUR