Ansal K.A

Support team member with extensive experience in managing dynamic needs and technical concerns. Proven ability to communicate effectively and build strong relationships while multitasking in fast-paced environments. Skilled in desktop application support and information management, delivering efficient solutions. Several years of experience in technology, demonstrating critical thinking and organizational skills.

HOME AUTOMATION USING SMART PHONE, Embedded C, Android, The project Home automation using smart phone is android software developed for controlling the electronic devices like fan, tube light, TV, etc. using an android phone. It facilitates to access the status of electronic device in the house and change the status using an android application.

A DISTRIBUTIVE 2D TO 3D CONVERSION, The topic discusses about conversion of normal 2D videos to 3D videos using encrypting algorithms. This method discusses about detailed process of converting 2D video to 3D video. This method uses RSA algorithm.

I hereby declare that the above written particulars are correct and true to the best of my knowledge and ability.

9, IQVIA R&DS Ltd, 01/2020 - Present, Support Specialist – R&DS Tier 2 Customer Support, Providing Application Support on Study Hub., Analyzing the profiles of the users both internal and External, Scheduling visits for the patients., Maintenance of Various work flows as requested from both Internal and External Users., NELITO SYSTEMS Ltd. (Tata Group of Companies), Mumbai, India, 01/2016 - 12/2018 & 04/2019 - 01/2020, Senior Application Support Executive (L2 Support), Federal Bank, 04/2019 - 01/2020, Providing Application Support on FINACLE 10X., Analyzing the Interest, clearing, trade finance related queries from end users and clarifying the same., Maintenance of Various work flows and User requested queries/reports., South Indian Bank, 12/2017 - 12/2018, Providing Application Support on FINACLE 10X., Analyzing the Interest, clearing, trade finance related queries from end users and clarifying the same., Maintenance of Various work flows and User requested queries/reports., Working quickly and effectively to take action against requests and incidents of escalated issues., Federal Bank, 02/2016 - 11/2017, Online Support / Guidance for end users about the Finacle 10x, Finacle 7 related problems/issues., Support and Solutions in Forex (Foreign bills, Inward and Outward remittance, Guarantee, etc)., Vodafone, 07/2014 - 01/2016, Direct Support / Guidance for walk in customers of Vodafone store., Support and Solutions on their mobile connection and mobile network and data related problems., Airtel, 01/2011 - 06/2011, Online Support / Guidance for the customer care team., Support and Solutions for the customer care team related to network issues and data speed.

• Passport Number: H6280772
• Date of Birth: 11/24/89
• Gender: Male
• Nationality: Indian