ANSAL KAUSHIK
New Delhi
Summary
Experienced professional with a proven track record in customer service, operations, and the electric vehicles sector. Boasting 6 years of industry expertise, skilled in team management, operational oversight, customer issue resolution, and maintaining high service standards. Poised to bring expertise to drive organizational excellence and success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - Repair and Maintenance
YULU Bikes
11.2023 - Current
- Manage 17 service workshops across Delhi NCR
- Oversee bike supply and logistics via trucks to all locations
- Manage inventory using company software and ZOHO
- Ensure OTIF spare parts availability across workshops
- Train technicians on e-bike service, troubleshooting, and repair
- Analyze data to identify service improvement areas
- Maintain dashboard to track key service metrics
- Plan to enhance e-bike productivity and lifecycle
- Optimize service, repair, and maintenance for CX
- Ensure e-bike quality standards are met
- Lead mechanics, inventory staff, and customer reps
- Hire and onboard R&M team members
- Conduct RCA to improve service and maintenance
- Streamline processes to reduce TAT and cost
- Implement SOPs for on-ground execution
- Coordinate with stakeholders to improve service ops
- Collaborate on future bike design and features
- Act on customer feedback for product and service improvements
Service Manager
BattRE Electric Mobility Private Limited
03.2021 - 11.2023
- Manage field service operations for e-bike servicing
- Resolve customer complaints with prompt, effective solutions
- Oversee central warehouse inventory and spare parts
- Manage spare logistics, PDI, pickups, transit, and warranty materials
- Handle social media complaints related to vehicles and service
- Deliver technical training for electric vehicle technicians
- Mentor and supervise a team of 8 Service Engineers
- Monitor and manage service performance metrics
- Handle warranty processes and coordination with vendors
- Organize service camps in collaboration with the marketing team
- Provide feedback on recurring or emerging vehicle issues
- Manage service revenue and maintain optimal stock levels
- Ensure adherence to service level agreements (SLAs)
Service Engineer
Hero Electric Vehicles Pvt. Ltd.
06.2019 - 03.2021
- Proactively resolve customer complaints with effective solutions
- Supervise field service operations across assigned locations
- Ensure spare stock availability in dealer warehouses
- Deliver technical training to EV technicians
- Handle warranty claims through technical analysis
- Conduct battery capacity testing for electric vehicles
- Provide feedback on emerging vehicle issues
- Facilitate onboarding for new dealers
- Organize service camps with the marketing team
- Deliver personalized training to garage operators
- Conduct dealer visits and resolve pending service cases
- Manage dealer claim settlements via Salesforce
Education
Bachelor of Technology - Electrical and Electronics Engineering
Inderprastha Engineering College
01.2015 - 01.2019
12-th Science - undefined
S.S. D.A.V. Public School
Khunti, JharkhandSkills
Service Management
Repair and Maintenance
Electric Vehicle
Warehouse management
Operations management
Logistics Management
Post-Sales technical support
Technical training
CRM
Warranty Administration
Team Leadership
Process and SOP implementation
Inventory and SKU management
Product RCA conductance
Refurbishment
Dealership management
Passion And Interest
- Passionate about the EV industry, driven to create a cleaner, sustainable future.
- Enjoy watching movies and TV shows.
- Love traveling for thrilling adventures, cultural immersion, and cherished memories.
- Avid foodie, relish diverse cuisines and find joy in cooking.
Timeline
Assistant Manager - Repair and Maintenance
YULU Bikes
11.2023 - Current
Service Manager
BattRE Electric Mobility Private Limited
03.2021 - 11.2023
Service Engineer
Hero Electric Vehicles Pvt. Ltd.
06.2019 - 03.2021
Bachelor of Technology - Electrical and Electronics Engineering
Inderprastha Engineering College
01.2015 - 01.2019
12-th Science - undefined
S.S. D.A.V. Public School