MS Office
Ansar Pasha
Bengaluru
Summary
With 4+ years in customer service and operations, I'm transitioning into cybersecurity to safeguard businesses from digital threats. Excel at problem-solving and attention to detail, perfect for analyzing and mitigating cybersecurity risks. Committed to staying current in the field and ready to contribute to this exciting journey!
Overview
5
5
years of professional experience
13
13
years of post-secondary education
4
4
Languages
2
2
Certificates
Work History
Operations - Tech & Process
IFix India
Bengaluru
07.2023 - Current
- Maintained awareness of vendor products, tools and technologies to support new product development.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Implemented continuous improvement initiatives, resulting in increased efficiency and cost savings across multiple departments
- Oversaw daily security operations with a focus on proactive threat identification and mitigation.
- Developed customized security policies and procedures in alignment with industry best practices.
- Implemented automated tools for continuous monitoring of system logs, reducing manual efforts by the team.
Assistant Store Manager
iFix India (Indiranagar)
Bengaluru
05.2022 - 06.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
Front Office Administrator
iFix India (Indiranagrar)
Bengaluru
11.2020 - 05.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Screened visitors and issued badges to maintain safety and security.
Supervisor
iFix India
Bengaluru
10.2019 - 10.2020
- Managed internal operational standards and productivity targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Executive Team Lead
CMM groups
Bengaluru
7 2018 - 10.2019
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Executive Sales Representative
CMM groups
7 2018 - 10.2019
- Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Manipal University Jaipur
Jaipur 03.2024 - Current
Training - Cybersecurity
Hackers University
Bengaluru, India 07.2023 - 12.2023
CEBA - Computers And Commerce
Presidency PU College
Bengaluru, India 07.2016 - 03.2018
High School - High School
Radha Krishna English School
Bengaluru, India 01.2006 - 04.2016
Skills
POS systems operations
Software
RepairDesk
Zoho
Burpsuite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Computer Applications - Computer And Information Sciences
Manipal University Jaipur
03.2024 - Current
EC-council CEHv12 -Training Certificate
12-2023
CCNA - Cisco Certified Network Associate - Training Certificate
11-2023
Operations - Tech & Process
IFix India
07.2023 - Current
Training - Cybersecurity
Hackers University
07.2023 - 12.2023
Assistant Store Manager
iFix India (Indiranagar)
05.2022 - 06.2023
Front Office Administrator
iFix India (Indiranagrar)
11.2020 - 05.2022
Supervisor
iFix India
10.2019 - 10.2020
CEBA - Computers And Commerce
Presidency PU College
07.2016 - 03.2018
High School - High School
Radha Krishna English School
01.2006 - 04.2016
Executive Team Lead
CMM groups
7 2018 - 10.2019
Executive Sales Representative
CMM groups
7 2018 - 10.2019
Certification
CCNA - Cisco Certified Network Associate - Training Certificate
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