ANSARVALI SHAIK
VISAKHAPATNAM,ANDHRA PRADESH
Summary
Adept Systems Engineer with a proven track record at MASTAN ENGINEERING, excelling in hardware provision management and delivering exceptional helpdesk service. Leveraged expertise in server maintenance and system monitoring to enhance network efficiency and customer satisfaction. Demonstrates a unique blend of technical proficiency and interpersonal skills, ensuring seamless operations and client support.
Overview
12
12
years of professional experience
Work History
Office Administrator
S.K ENTERPRISES
VISAKHAPTANAM
01.2021 - Current
- Produced thorough, accurate and timely reports of project activities.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Systems Engineer
MASTAN ENGINEERING
VISAKHAPTANAM
09.2018 - 09.2020
- Provided exemplary helpdesk service and support to assist customers.
- Designed and conducted hardware or software systems testing.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Customer Service Representative
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
VISAKHAPTANAM
01.2018 - 07.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
Office Administration Assistant
POWERTECH STRUCTURALS
VISAKHAPATNAM
03.2013 - 10.2017
- Troubleshoot and resolve issues with computer systems, hardware, and networks.
- Resolve connectivity issues, and maintain network equipment and servers.
- perform system maintenance, including regular system updates and patch management
Education
M.D. - MASTER OF TECHNOLOGY
ANITS COLLEGE
TAGARAPUVALASA01-2013
GED -
AL-AMEER COLLEGE OF ENGG & IT
ANANDAPURAM01-2010
High School Diploma -
A.V.K COLLEGE
VISAKHAPATNAM03-2006
Skills
- Hardware provision management
- Windows 95/98/2000/XP/XP pro/nt
- Server maintenance
- System monitoring
- Desktop troubleshooting
- Diagnosing issues
Timeline
Office Administrator
S.K ENTERPRISES
01.2021 - Current
Systems Engineer
MASTAN ENGINEERING
09.2018 - 09.2020
Customer Service Representative
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
01.2018 - 07.2018
Office Administration Assistant
POWERTECH STRUCTURALS
03.2013 - 10.2017
M.D. - MASTER OF TECHNOLOGY
ANITS COLLEGE
GED -
AL-AMEER COLLEGE OF ENGG & IT
High School Diploma -
A.V.K COLLEGE
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