Ansh Arora
Training Specialist
New Delhi,Delhi
Summary
I am a diligent and dedicated individual with a strong work ethic and excellent communication skills. Passionate about achieving success, I thrive on challenges and take pride in delivering high-quality results. With a commitment to continuous improvement, I embrace new opportunities to learn and grow both personally and professionally. My proactive and adaptable nature allows me to effectively collaborate with others and contribute to a positive team dynamic. As an enthusiastic problem-solver, I am driven to exceed expectations and make a meaningful impact in any endeavour I undertake.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Training specialist
Airtel - CyberNet
Gurgaon, Haryana
07.2023 - Current
- Evaluated and updated existing training content and material, generating 85% throughput.
- Created and maintained a safe working environment by constantly practising, teaching and enforcing safety standards.
- Assessed training programme performance by analysing and tracking training metrics.
- Drove continuous improvement by evaluating existing tools and systems and verifying their effective use.
- Ensured training quality standards, editing video and audio content in Airtel tools to achieve meticulous results.
- Collaborated with operations team to refine and update training resources.
- Optimised skill strategy, liaising with managers to accurately identify and address training and development needs.
Senior customer service executive
Startek Aegis, Airtel - CyberNet
Gurgaon, Haryana
12.2021 - 05.2023
- Performed frontline and backend operations for the Airtel social media process.
- Fielded diverse questions and queries using exceptional product knowledge, achieving positive customer outcomes.
- Drove improved level of service delivery, analysing data Care manager, One direct and Sprinklr to identify customer needs.
- Facilitated continuous follow-up by maintaining accurate records of customer interactions and case histories.
- Trained, coached and mentored more than 80 Customer Service Associates to consistently meet and exceed targeted department KPIs.
- Engaged in team-building activities to build rapport with staff.
- Responded to customer queries and provided excellent customer service.
- Adhered strictly to policies and procedures for continued company compliance.
- Thoroughly monitored compliance with customer service standards to maintain social media reputation.
Customer service executive
Teleperformance
Gurgaon, Haryana
07.2021 - 12.2021
- Responded to customer queries and provided excellent customer service.
- Handled live chat queries within strict timeframe targets.
- Escalated complex issues quickly to supervisors.
- Resolved complaints with proactive problem-solving and analysis.
Education
BSC - hospitality and hotel administration
IHM SHIMLA (NCHMCT & IGNOU
2019
12th - Commerce and Maths
J.D Tytler School
New Delhi, National Capital Territory of Delhi 06.2015 - 06.2016
10th - undefined
CBSE board
2014
Skills
- Training and Development
- MS Office
- Clerical Support
- Teamwork and Collaboration
- Organization and Time Management
- Attention to Detail
- Planning and Coordination
Timeline
Training specialist
Airtel - CyberNet
07.2023 - Current
Senior customer service executive
Startek Aegis, Airtel - CyberNet
12.2021 - 05.2023
Customer service executive
Teleperformance
07.2021 - 12.2021
12th - Commerce and Maths
J.D Tytler School
06.2015 - 06.2016
BSC - hospitality and hotel administration
IHM SHIMLA (NCHMCT & IGNOU
10th - undefined
CBSE board
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