Customer Relationship Officer
Iifl Samasta Finance Ltd
10.2024 - Current
Ansh Kumar
Muzaffarpur,BR
Timeline
Branch Credit Manager
Swastik Finance Ltd.
01.2024 - 09.2024
Intermediate -
BSEB. Patna
01.2024 -
Bachelor Of Science - Pursuing
Dr. B.R.A University
01.2024 - Current
A.D.C.A. In Computer -
SCC Computer Classes
01.2023 -
High School -
BSEB. Patna
01.2022 -
Work History
Customer Relationship Officer
Iifl Samasta Finance Ltd
10.2024 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Assisted in developing departmental goals aligned with the company''s overall objectives, leading to better performance metrics across the board.
Branch Credit Manager
Swastik Finance Ltd.
01.2024 - 09.2024
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Created marketing materials.
- Strengthened underwriting standards by conducting regular audits of completed credit reviews and providing constructive feedback to analysts on areas for improvement.
- Reviewed more than [Number] financial statements per month.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Education
High School -
BSEB. Patna
01.2022 -
Intermediate -
BSEB. Patna
01.2024 -
A.D.C.A. In Computer -
SCC Computer Classes
01.2023 -
Bachelor Of Science - Pursuing
Dr. B.R.A University
01.2024 - Current
Skills
- LiveChat messaging
- MS Office ( MS Excel, Word, Powerpoint )
- Internet Applications
- Customer Service
- Team Handling
- Communication Skills
- Problem Solving
- Time Management
- Mail Handling
- Multi Tasking
- Team Coordination
- Regulatory Compliance
Summary
- Experienced in Branch Credit Manager bringing 6 months of quality performance in customer support supervisory roles and also experienced in Customer Relationship Officer for 9 months above to Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Knowledgeable [Desired Position] with solid background in managing customer relationships and enhancing client satisfaction. Successfully resolved complex customer issues and contributed to retention initiatives. Demonstrated strong communication and problem-solving skills in high-pressure environments.
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