Anshika Batra
New Delhi
Summary
Results-driven Collections Agent and Account Manager recognised for high productivity and efficient task completion. Achieved positive outcomes through negotiation, regulatory compliance, and effective customer relationship management. Focused on leveraging creativity and management skills to drive organisational objectives and contribute to team success.
Overview
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Account Manager
Encore Capital Group
07.2023 - 03.2026
- - Worked as Account Manager at Encore Capital Group for Debt Collections for more than 2 years.
- -Managed collection efforts with strong persuasiveness and professionalism, fostering positive relationships with clients.
- -Resolved client accounts through effective communication and negotiation strategies, consistently achieving targets in a fast-paced environment.
- -Negotiated payments while maintaining positive customer relationships, ensuring compliance with company standards.
- -Maintained positive customer relationship and minimized bad debt exposure.
- Resolved client issues by coordinating with internal departments and resources.
- Worked in Internal Legal department to handle recovery cases.
- Worked with Learning and Development department in Maven Role to train new hires & share process knowledge.
- Maven Role at Encore is equivalent to Subject Matter Expert hence managed team & trained them effectively to deal with debt collection fairly.
- Provided training and guidance to new Account Managers.
Advisor
Amazon Process
07.2021 - 02.2023
- - Provided advisory support to UK clients for various queries, enhancing customer engagement over nearly 2 years.
- - Evaluated 50+ customer information daily to explore issues, develop potential solutions and maintain high - quality service.
- Collaborated with teams to streamline customer service processes and improve satisfaction.
- - Supervisor role helped me in improvising time and management skills to deal with conflicts on a daily basis.
- - Collaborated with teams to streamline customer service processes, boosting overall customer satisfaction.
- -Worked as Interim Supervisor in Voice Process for Amazon UK for 6 months.
- - Supervisor role helped me in improvising time and management skills to deal with conflicts on daily basis.
Education
B.A.(Hons) - English
School of Open Learning, Delhi University
Delhi 12.2021 - 07.2026
Skills
- Account management
- Sales forecasting
- Debt recovery
- Customer negotiation
- Customer relationships
- Training and development
- Analytical thinking
- Conflict resolution
- Effective communication
Certification
Dale Carnegie trained & Certified.
Awarded with Certificate of Recognition at Concentrix.
Languages
English
Proficient
C2
Declaration
I hereby declare that the information furnished above is true and to the best of my knowledge and belief.
Timeline
Account Manager
Encore Capital Group
07.2023 - 03.2026
B.A.(Hons) - English
School of Open Learning, Delhi University
12.2021 - 07.2026
Advisor
Amazon Process
07.2021 - 02.2023