ANSHIKA GAUR
Ghaziabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Manager - Key Accounts & Strategic Alliances
Helloverify India Private Limited
Noida
06.2024 - Current
- Implemented strategies to increase sales volume for key accounts while ensuring profitability targets were met.
- Presented product solutions to key customers based on their needs and preferences.
- Negotiated pricing terms with customers while maintaining profitable margins.
- Resolved customer complaints efficiently and effectively in a timely manner.
- Monitored competitor activities within the marketplace to identify potential threats or opportunities.
- Collaborated with cross-functional teams including marketing, product development, customer service. to improve services offered to existing clients.
- Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing, and skillful negotiation.
Deputy Manager - Client Support
Helloverify India Private Limited
Noida
04.2019 - 12.2022
- Monitored daily operations and ensured compliance with company policies and regulations.
- Collaborated with various departments for seamless activity integration.
- Provided guidance and support to team members to help them achieve goals
- Resolved conflicts between staff members in a timely manner
- Developed strategies for improving customer service standards within the organization
- Analyzed customer feedback data to identify areas of improvement in services offered by the organization
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Resolved customer inquiries and complaints requiring management-level escalation
Assistant Manager
SecUR Credentials Limited
Mumbai
02.2017 - 01.2019
- Analyzed data from surveys or feedback forms to identify opportunities for improvement
- Supervised daily operations including scheduling shifts, assigning duties
- Served as a liaison between staff members and senior management personnel
- Delegated daily tasks to team members to optimize group productivity
- Conducted regular performance reviews for employees to identify areas of improvement
- Coordinated with other departments to ensure smooth flow of operations
- Established processes for monitoring customer satisfaction levels
- Directed and led employees, supervising activities to drive productivity and efficiency
Team Leader, Sales Operations
Just Buy Live
Mumbai
07.2016 - 08.2016
- Provided daily direction and guidance to team members in Sales Operations
- Analyzed data to identify trends in customer behavior and preferences
- Monitored staff performance and provided feedback on areas of improvement
- Coached team members on best practices for achieving success in their roles
Operations Team Leader
Acquist Marketing & Information Solutions
Mumbai
07.2015 - 07.2016
- Created and implemented effective lead nurturing campaigns with email marketing, content marketing, webinars, and other tactics
- Analyzed customer data to identify trends in the market that could be used for targeted campaigns
- Coordinated with sales teams to ensure timely follow-up on all qualified leads
- Reviewed existing processes and identified areas of improvement related to lead generation efforts
- Generated weekly reports outlining progress towards goals and highlighting any potential risks or issues
- Developed relationships with external vendors who provided additional leads or services related to our business needs
Internal Legal Specialist
Encore Capital Group
Gurgaon
07.2014 - 10.2014
- Negotiated payment plans with customers to ensure timely repayment of debt
- Conducted skip-tracing activities to locate delinquent customers
- Processed payments through various methods such as credit cards, online banking and cash transactions
- Adhered to company policies and applicable laws while collecting debts from customers
- Prepared reports summarizing collection activity for management review
- Resolved complex issues that arose during the collections process
- Utilized skip tracing techniques including phone calls, internet searches and databases
Junior Portfolio Manager
HFO Services
Gurgaon
01.2008 - 05.2009
- Negotiated payment plans with customers to ensure timely repayment of debt
- Conducted skip-tracing activities to locate delinquent customers
- Prepared reports summarizing collection activity for management review
- Attended weekly meetings with internal departments to discuss progress on collections efforts
- Utilized skip tracing techniques including phone calls, internet searches and databases
Business Analyst
Astra Business Services
Gurgaon
05.2006 - 12.2007
- Followed fair debt practices and regulatory guidelines when managing collections process
- Created repayment plans based on account holders' financial status and repayment abilities
- Utilized skip tracing techniques including phone calls, internet searches and databases
- Conducted skip-tracing activities to locate delinquent customers
- Negotiated payment plans with customers to ensure timely repayment of debt
Education
Bachelor of Arts -
Delhi University
Delhi07.2005
Skills
- Client Relationship Building
- Leadership Skills
- Quick Decision-Making Abilities
- Managerial Experience
- Cross-functional Team Leadership
- Account management
Timeline
Manager - Key Accounts & Strategic Alliances
Helloverify India Private Limited
06.2024 - Current
Deputy Manager - Client Support
Helloverify India Private Limited
04.2019 - 12.2022
Assistant Manager
SecUR Credentials Limited
02.2017 - 01.2019
Team Leader, Sales Operations
Just Buy Live
07.2016 - 08.2016
Operations Team Leader
Acquist Marketing & Information Solutions
07.2015 - 07.2016
Internal Legal Specialist
Encore Capital Group
07.2014 - 10.2014
Junior Portfolio Manager
HFO Services
01.2008 - 05.2009
Business Analyst
Astra Business Services
05.2006 - 12.2007
Bachelor of Arts -
Delhi University
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