Anshika Mahajan

• Established strategy for Audit reporting and analytics, identifying key needs for deliverables.
• Formulated knowledgeable forecasts for leadership based on available Audit reporting information.
• Collaborated on implementation of collection strategies with collections, risk and fraud teams.
• Established strong working relationships with both internal and external stakeholders involved in managing various types of Audits i.e. ; IAG , ICT & Regulatory Review team.
• Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
• Improved decision-making processes by providing insightful recommendations based on thorough Audit finding analysis.
• Supporting New audit leads to understand roles and responsibilities and sharing all possible ready to use templates/guidance to effectively navigate through an audit.
• Reviewed excising audit reports to identify Key potential risks and share actionable insights to ensure proactive Action plan with effective Mitigation strategies.

• Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
• Coordinate with various teams across APAC markets to create and/or maintain Business Impact Analysis (BIA) and Business Continuity (BC) Plan for various consumer business units.
• Ensuring that critical 3rd parties and applications linked to BIAs have valid mitigation strategies updated in the BC plans.
• Improve the quality and coverage of BIAs to minimize potential continuity-related risks and manage the control ratings metrics for the business units. Ensure all business activities are covered in BIAs and assessment is done accurately.
• Ensuring testing is performed according to enterprise Business Continuity Planning (BCP) and Disaster Recovery (DR) program.
• Collaborating with various stakeholders to educate them on potential emerging BC related risks.
• Invoking the plan on behalf of plan owners, providing the necessary operational support and updating the best practices/learnings from the BC event.
• Creation and maintaining various reports - BIA-TLM linkage, BIA-Application linkage, BIAs Master file, BC Plan & Exercise Inventory, ER Scorecard

• Identifying and assessing operational risks, developing risk mitigation strategies, and ensuring compliance with regulatory requirements.
• Analyzing data and trends to identify potential risks and implement sustainable controls .
• I collaborate with cross-functional teams to develop and implement risk management initiatives and provide recommendations for process improvements.
  • Developed risk assessment frameworks and conducted risk assessments for
  various business units, identifying areas of improvement and implementing
  controls to mitigate risks.
  • Collaborated with cross-functional teams to develop and implement risk
  management initiatives, including training programs and awareness campaigns.
  • Conducted process audits and reviews to ensure compliance with internal policies
  and external regulatory requirements.
  • Provided regular reports and updates to senior management on risk management
  activities, including key risk indicators and risk mitigation strategies.

• Support GSN Issues Management Program Execution, lead E2E issue management activities to ensure compliance with milestones and issue management policy.
• Collaborated with stakeholders to define Controls and follow up to get the same implemented .
• Ensure thorough and timely documentation and analysis of operational risk events and CAPS to include the identification of relevant risks and controls.
• Provide strategic thought leadership to support identification of root cause and proper solution, provide guidance and direction on Customer impact and strength and controls, provide insights for issue prevention, forward thinking.
• Ensures all work is carried out documented in accordance with Control & Compliance guidelines and take ownerships on any QAs received by ORGG and GRBC (Global Risk, Banking and Compliance.

• Expertise with FAST, CRUSH and FAST After Hours.
• Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
• Championed company values throughout all team activities, ensuring alignment with organizational mission and objectives.
• Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
• Boosted team morale by organizing team-building activities and fostering a positive work environment.
• Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
• Helped to transition Merchant authorization department from singapore to gurgaon in efficient and timely manner .

• Identify concerns on customers phone and troubleshoot the basic issues
• Up selling to customers if required
• Worked closely with voice recognition team, to improve Voice response by providing feedback as per the changes with process.

• Providing details on order status and queries related to warranty contracts.
• Won Ace performer awards for Highest NPS in 2010 , 2011

• Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
• Utilized positive communication to encourage team and promote integrity and respect.
• Coaching & Training new hires.