Anshika Pathak
Yamuna Nagar
Summary
Adaptable Technical Training Analyst with solid background in leveraging data-driven solutions to drive business improvement and process optimization. Strong comprehension of complex technological concepts with ability to distill into understandable, actionable information for varied stakeholders. Skill set includes troubleshooting, systems analysis, project management and team collaboration. Developed strategic plans that increased productivity and minimized downtime in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Training Analyst
NTT DATA SERVICES
Noida
03.2022 - Current
- Participated in meetings with stakeholders in order to discuss any issues related to technology usage within the organization.
- Identified potential risks and created plans to mitigate them.
- Coordinated with stakeholders to ensure timely resolution of incidents.
- Provided guidance on response strategies for critical incidents.
- Performed root cause analysis to determine underlying causes of incidents.
- Documented incident details in knowledge base articles for future reference purposes.
- Built relationships with customers to understand their needs and expectations regarding incident resolution.
- Led team meetings focused on identifying process improvements for resolving incidents more quickly.
- Created instructional materials such as videos, tutorials, and presentations to facilitate learning.
- Provided ongoing support and guidance to users on how to use technology effectively.
- Assessed learner's performance through tests, surveys, and other evaluation methods.
- Monitored team progress and provided feedback during the course of the program.
- Participated in meetings with stakeholders in order to discuss any issues related to technology usage within the organization.
- Coordinated with stakeholders to ensure timely resolution of incidents.
- Provided guidance on response strategies for critical incidents.
- Performed root cause analysis to determine underlying causes of incidents.
- Documented incident details in knowledge base articles for future reference purposes.
- Built relationships with customers to understand their needs and expectations regarding incident resolution.
- Led team meetings focused on identifying process improvements for resolving incidents more quickly.
Sr. Representative, Operations
CONCENTRIX
Gurgaon
10.2020 - 03.2022
- I have worked with Concentrix for 18 months, appointed as Sr. Representative in Operations. I used to work for DELL as my Project and worked with hardware and software issues. I also dealt with hardware order placements.
- Assisted customers with product selection, order placement, and billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Advised customers on product features and usage techniques to maximize their experience.
Associate Pre-Sales
CLICK LABS PRIVATE LIMITED.
Chandigarh
10.2019 - 05.2020
- I have worked as a Pre-sales associate for 6 months with Click labs also knows as Jungle works, worked on proposal making for clients, dealt with US based clients regarding their issues related to their new business or venture
Junior Engineer
HCL
Noida
07.2015 - 01.2017
- I was employed with HCL from July 24, 2015, to January 29, 2017, as a Junior Engineer - Product Support. I worked for a British customer in BT (British Telecommunication) and dealt with hardware issues, PSTN, and Broadband orders.
Education
BTECH - Computer Science And Engineering
KUK UNIVERSITY
01.2020
DIPLOMA - Computer Science And Engineering
YIET
01.2015
High School -
Mukand Lal Public School
01.2012
Skills
- MS Power Point
- Management Consultation
- Problem-Solving
- Task Prioritization
- Performance Improvement
- Training delivery
- Feedback Analysis
- Performance Assessment
- MS Excel
- Escalation management
- SLA management
- Priority incident recommendations
- Stakeholder Management
- Root Cause Analysis
- Emergency Response
- Document Management
Certifications and projects
- ART GALLERY in PHP, This project is to define the whole process of art and to help people to learn some new features about the ART., 6 Weeks, HCL CDC Noida
- RESTAURANT MANAGEMENT SYSTEM in Machine Learning, This project is to manage the Billing of orders and to make it easy to calculate the amount., 6 Weeks, Aptron Solutions Noida
- Project Training in PYTHON, 6 Weeks, Design Suite Mohali Chandigarh
Hobbies and Interests
- Listening Music
- Watching Horror
- Interacting with New People
- Listening Podcast
- Outing
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- ITIL 4
- CompTIA A+
- Nexthink
- KM (Knowledge Management)
- VKM (Virtual Knowledge Management)
Timeline
Technical Training Analyst
NTT DATA SERVICES
03.2022 - Current
Sr. Representative, Operations
CONCENTRIX
10.2020 - 03.2022
Associate Pre-Sales
CLICK LABS PRIVATE LIMITED.
10.2019 - 05.2020
Junior Engineer
HCL
07.2015 - 01.2017
BTECH - Computer Science And Engineering
KUK UNIVERSITY
DIPLOMA - Computer Science And Engineering
YIET
High School -
Mukand Lal Public School
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