Summary
Overview
Work History
Education
Skills
Accomplishments
Internship
Extra Curricular Activities
Timeline
Anshika Rai

Anshika Rai

Customer Service Consultant
Bangalore

Summary

Dedicated and results-driven Customer Service Professional, specializing in escalation management, conflict resolution, and client satisfaction. Skilled in leveraging CRM tools and quality assurance practices to enhance service delivery and build long-term customer relationships. Adept at developing effective service protocols and engaging with clients to ensure a seamless customer experience. Seeking to contribute my expertise and enthusiasm to a dynamic organization committed to service excellence and continuous improvement.

Overview

3
3
Languages
5
5
years of post-secondary education

Work History

Customer Service Consultant

Firstsource Solutions Limited
11.2024 - Current
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints
  • Built strong rapport with customers, fostering long-term relationships and encouraging repeat business.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Acquired in-depth knowledge of company products and services to provide accurate and helpful information to customers.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Developed solutions-oriented approaches to handle challenging situations and dissatisfied customers effectively.
  • Utilized CRM tools to accurately track and report customer interactions and outcomes.

Education

Bachelor of Arts - Journalism And Economics

St Francis College, Bangalore
06.2020 - 06.2023
  • Final Grade: [86]%

High School Diploma -

St Francis College, Bangalore
04.2019 - 04.2020
  • Final Grade: [74]%

High School Diploma -

K.V.1 .Udhampur, Udhampur, J&K
04.2017 - 04.2018
  • Final Grade: [60]%

Skills

Microsoft Word

Accomplishments

    Awards and Honors

  • Prize Winner – Recognized for presenting an innovative model on the Evolution of Currency at the Economics Exhibition.
  • Prize Winner – Honored for outstanding performance in a Brainstorming Competition, demonstrating creativity and critical thinking.
  • Workshop Participant – Contributed as a member of the Reporting and Editing Team, gaining hands-on experience in media and communication.
  • ISR Member – Actively involved in the Institution Social Responsibility team, participating in various community outreach and social impact initiatives.

Internship

  • Volunteered at Asha Niketan NGO, Bangalore, supporting residents with their daily activities.
  • Contributed to creating an inclusive, barrier-free environment aimed at empowering individuals and helping them integrate into mainstream society.

Extra Curricular Activities

  • Served as Vice President of the Economics Club, demonstrating leadership and organizational skills.
  • Co-led the Newsletter Team, contributing to content planning and editorial coordination.
  • Authored a comprehensive report following a site visit to a radio station, showcasing analytical and reporting abilities.

Timeline

Customer Service Consultant - Firstsource Solutions Limited
11.2024 - Current
St Francis College - Bachelor of Arts, Journalism And Economics
06.2020 - 06.2023
St Francis College - High School Diploma,
04.2019 - 04.2020
K.V.1 .Udhampur - High School Diploma,
04.2017 - 04.2018

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Anshika RaiCustomer Service Consultant