Hi, I’m
ANSHIKA SAXENA
Software Developer
Lucknow
Summary
Goal - drive and adaptable professional with a solid foundation in computer vision and robotics,seeking an AI position to leverage my skills in algorithm development
,data analysis, and problem -solving to contribute to the growth and evolution of AI technologies in a progressive organization .
Overview
2
Languages
1
year of professional experience
Work History
ISON BPO International Ltd
Customer Support Representative
11.2025 - Current
Job overview
- Assisted customers with inquiries, ensuring prompt resolution of issues and enhancing satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to streamline support processes, improving response times.
- Resolved escalated customer complaints effectively, contributing to overall team performance goals.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Developed comprehensive product knowledge, becoming go-to resource for both customers and colleagues.
Education
Amity UniversityAmity Rd, Sector125,Noida, Uttar Pradesh
MBA from Information Technology
04.2001
Shri Ramswaroop Memorial UniversityLucknow ,Deva Road ,Uttar Pradesh
Bachelor of Science from Information Security
04.2001
Skills
Experienced in software utilization
Analytical problem-solving
Effective verbal communication
Leadership development
Cross-functional teamwork
Proficient in prioritizing tasks
Accomplishments
- Certified by IBM for Artificial intelligence(2023-25)
- Taking Leadership in inculcation in 21st
- century with TCSion intelliGem 2022-23
Timeline
Customer Support Representative
ISON BPO International Ltd
11.2025 - Current
Amity University
MBA from Information Technology
04.2001
Shri Ramswaroop Memorial University
Bachelor of Science from Information Security
04.2001