Anshika Singh Rajput
Lucknow
Summary
Dynamic Senior Customer Care Executive with extensive experience at Apple Leisure Group, excelling in Amadeus GDS and CRM management. Proven track record of enhancing customer satisfaction through effective problem-solving and empathetic communication. Achieved team targets by delivering accurate travel solutions and maintaining high-quality standards in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Care Executive (Apple Leisure Group)
Teleperformance Pvt Ltd
11.2024 - Current
- Responded to customer inquiries via email in a professional and timely manner, ensuring high customer satisfaction.
- Provided accurate quotes for domestic and international flight bookings based on customer requirements.
- Shared customized hotel options and pricing, considering customer preferences and budget.
- Maintained detailed records of customer communication, bookings, and quote history.
- Resolved customer queries related to availability, pricing, and travel packages efficiently.
- Coordinated with suppliers and internal teams to confirm pricing and availability before sending quotes.
- Demonstrated strong knowledge of airline policies and hotel booking procedures.
- Supported customers with itinerary planning and travel recommendations.
- Managed high-volume email communication while maintaining accuracy and attention to detail.
- Contributed to achieving team targets for lead conversions and customer satisfaction scores.
Process Associate (Expedia Group)
IGT Solutions Pvt Ltd
Gurugram
09.2022 - 11.2024
- Handled customer queries and concerns efficiently over phone calls, ensuring high levels of satisfaction and resolution.
- Processed ticket issuance and reissuance accurately for both domestic and international travel.
- Managed refund processing for cancelled or rescheduled bookings in compliance with company policies.
- Maintained detailed records of customer interactions and transactions in CRM systems.
- Resolved escalated issues related to booking errors, payment discrepancies, and itinerary changes.
- Coordinated with internal departments and third-party vendors to ensure timely ticket delivery and refund execution.
- Ensured strict adherence to company guidelines, quality assurance standards, and SLA timelines.
- Demonstrated empathy and professionalism in handling high-stress or urgent customer situations.
Education
Bachelor of Arts -
Swami Vivekanand Subharti University
Meerut01.2022
Intermediate -
UP Board
UP01.2019
High School -
UP Board
UP01.2017
Skills
- Amadeus GDS (flight booking, ticketing, PNR management
- Manual TST creation
- EMD issuance and refunds
- Fare constructions and pricing commands
- PNR revalidation and reissue
- IATA airport and airline coding knowledge
- CRM management
- Quality assurance
Certification
Aviation, hospitality, customer service, and travel management from Flyway Institute
Languages
- English
- Hindi
Timeline
Senior Customer Care Executive (Apple Leisure Group)
Teleperformance Pvt Ltd
11.2024 - Current
Process Associate (Expedia Group)
IGT Solutions Pvt Ltd
09.2022 - 11.2024
Bachelor of Arts -
Swami Vivekanand Subharti University
Intermediate -
UP Board
High School -
UP Board
Similar Profiles
Iram SiddiquiIram Siddiqui
Customer Support Executive at Teleperformance Pvt LtdCustomer Support Executive at Teleperformance Pvt Ltd
Binita NagBinita Nag
Customer Service Associate at Teleperformance Pvt LtdCustomer Service Associate at Teleperformance Pvt Ltd
Zeenia ZeeniaZeenia Zeenia
Customer Service Representative at Teleperformance Pvt LtdCustomer Service Representative at Teleperformance Pvt Ltd
Utkarsh TiwariUtkarsh Tiwari
Frontend Engineer III at TripleLiftFrontend Engineer III at TripleLift
Surabhi ChawlaSurabhi Chawla
Senior Associate at PWC SDC Kolkata Pvt. Ltd.Senior Associate at PWC SDC Kolkata Pvt. Ltd.