Summary

Overview

Work History

Education

Skills

Certification

Additional Qualifications

Timeline

Anshu

New Delhi

Summary

Skilled and detail-oriented Azure & Technical Support Engineer with over 4.5 years of experience in managing cloud and on-prem infrastructure. Strong expertise in Azure Backup, Disaster Recovery, Active Directory, and Virtualization. Proven ability to troubleshoot complex technical issues, ensure system reliability, and deliver high-quality customer support. Adept at working in enterprise environments with strong communication and problem-solving skills.

Overview

years of professional experience

Certifications

Language

Work History

Sr. Advisor 1 – Technical Support

Concentrix Technologies

06.2023 - Current

Provided L1/L2 support for Windows, Linux, Active Directory, and Azure environments.
Managed and optimized backup solutions using System Center Data Protection Manager (SCDPM), Microsoft Azure Backup Server (MABS), Microsoft Azure Recovery Services Agent (MARS) for on-prem backup, to ensure data protection and recovery.
Designed and implemented hybrid backup strategies integrating Azure Backup with on-prem infrastructure, delivering seamless data protection across environments.
Configured and managed Azure Backup for VMs, SQL databases, and files, ensuring data resilience, compliance with retention policies, and regulatory standards.
Led disaster recovery planning and execution.
Engaged with stakeholders to assess business needs, provide cloud migration roadmaps, and ensure smooth adoption of Azure solutions.
Delivered real-time support and troubleshooting for backup failures, minimising downtime and ensuring service continuity.
Managed Active Directory user accounts, groups, and computer objects, supporting identity and access management.
Troubleshot networking issues involving TCP/IP, DHCP, DNS, and hybrid connectivity.
Provided technical support for network and server infrastructure, ensuring high availability and operational efficiency.
Managed FSMO roles and GPOs.
Implemented and monitored SQL, File, Exchange, Hyper-V using Azure Backup Server and SCDPM.
Designed and executed storage and high availability solutions including failover clustering and replication.
Applied RPO/RTO strategies to ensure business continuity and disaster recovery readiness.
Conducted log analysis, troubleshooting, and escalated product defects where required.
Collaborated with cross-functional teams to improve processes and enhance technical proficiency.

Tech Support Executive (SME)

Telus International

08.2021 - 06.2023

Delivered enterprise-level technical support for internet, TV, home phone, and billing services.
Acted as SME, handling escalations, mentoring, and coaching new employees.
Achieved 90%+ customer satisfaction ratings and improved customer retention by 20%.
Applied strong communication and negotiation skills to resolve customer issues effectively.

Sr. Financial Advisor

Coverfox Insurance Broking

11.2018 - 12.2020

Advised domestic & NRI clients on investment, tax-saving, and insurance solutions.
Partnered with financial institutions (HDFC, SBI, ICICI) to deliver tailored solutions.

Education

Bachelor of Commerce (B.Com) - undefined

Delhi University

01.2021

Senior Secondary (12th) - undefined

S.K.V. School

01.2017

Skills

Operating Systems: Windows Server (2012–2025), Linux basics, OS-level troubleshooting

Active Directory: FSMO Roles and GPOs

Azure & Cloud: Azure Backup, Azure Local, Azure Storage, Cloud Migration

Backup & Disaster Recovery: RPO/RTO concepts, SQL, File, Exchange, Hyper-V, SAP HANA, Oracle, PostgreSQL, MySQL

Virtualization & Containers: Hyper-V, VMware, Virtual Disk Management, Docker lifecycle, Kubernetes (exposure)

Storage & High Availability: Clustered storage, failover clustering, replication strategies

Networking Fundamentals: TCP/IP, DNS, VPN, firewall rules

Customer Environment Troubleshooting: Log analysis, telemetry interpretation, performance metrics diagnosis