Summary
Overview
Work History
Education
Skills
Software
Certification
Accomplishments
Timeline
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Anshu Agarwal

Anshu Agarwal

Internal Consulting And Advisor
Bangalore

Summary

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 3 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Senior Customer Service Executive

PayPal
Bangalore
07.2019 - Current
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • I am internal advisor for customer support team and handle company internal consult regarding product and process
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • I am also subject matter expert and work with training team to upskill and train employees

Education

MBA - Business Analytics

Birla Institute of Technology And Science
Pilani
07.2022 - Current

Bachelor of Engineering - Computer And Information Sciences

Visvesvaraya Technological University
Bangalore
06.2015 - 07.2019

Higher Secondary School - Science

Gopalan PU Collage
Bangalore
04.2014 - 07.2015

Skills

    Staff education and training

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Software

Excel

Power point

Share-point

Programming/scripting (C/C, C#, Java, Php, Python, Android)

Web Development (HTML, CSS, JavaScript)

Certification

Certified Six Sigma White Belt

Accomplishments

    Awards


    ● Best Scheduled Adherence

    ● Spot Award for managing events at workplace


    Personal Project


  • BLOOD BANK MANAGEMENT SYSTEM:
  • TELEPHONE BILLING SYSTEM
  • CLINIC MANAGEMENT SYSTEM
  • EMOTION DETECTION FOR MEDICAL FIELD


Timeline

MBA - Business Analytics

Birla Institute of Technology And Science
07.2022 - Current

The Complete Train the Trainer Bootcamp - Beginners-Advanced

12-2021

Certified Six Sigma White Belt

10-2021

Negotiation skill

08-2021

Senior Customer Service Executive

PayPal
07.2019 - Current

Bachelor of Engineering - Computer And Information Sciences

Visvesvaraya Technological University
06.2015 - 07.2019

Higher Secondary School - Science

Gopalan PU Collage
04.2014 - 07.2015

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Anshu AgarwalInternal Consulting And Advisor