Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anshu Chandran

Ghaziabad

Summary

A self-motivated person who believes in growth and very open to new ideas. I am looking for a place where my potential is fully utilized. I am always fascinated by the continuous learning process and enjoy working in a team.

Overview

9
9
years of professional experience

Work History

Advance Technician (Level 3 Secondment)

AMAZON DEVELOPMENT CENTER INDIA Pvt.Ltd
05.2023 - Current
  • As a part of the Amazon supervisory Team, I have Performed investigation on Customer's Accounts and handled Customer escalation calls/chats as a Part of the Advanced Technician Team where we handled Customers in order to resolve repeated issues for customers.
  • Performed Checks on Calls/Chats to determine quality of the calls/chats , Auditing the calls of associates who receive negative responses and providing them with feedback on the same.
  • My Area of Expertise includes Investigating and resolving customer escalations providing them with better resolution .
  • Maintained quality assurance and customer satisfaction objectives.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standard requirements.
  • Organized work to meet demanding production goals.
  • Supervised and assisted team members(Level 2 associates) via the chat medium for consistent operations

D2VTS Associate

AMAZON DEVELOPMENT CENTER INDIA Pvt.Ltd
09.2020 - 05.2023
  • Area of expertise includes Amazon devices such as Amazon Fire Tv ,Fire Tv cube, Amazon Fire tablet and Kindle E- readers.
  • Handle calls, chats and e-mails related to Amazon Digital Services such as Amazon Prime Video, Amazon music, Kindle unlimited.
  • Amazon Game Studios - Part of the pilot training batch for "New World" launch , Supported AGS contacts Part of the backup workgroup that attended calls and emails for Pre- downloaded queries "New World".
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

PRIVATE TUTOR

Self Employed
01.2017 - 09.2020
  • Working one-on-one with school students.

INTERN

JOURNALISM, THE HINDU NEWSPAPER
12.2015 - 12.2015
  • To attend press conferences/ releases to submit a written article on it. To attend events, functions to write a feature article on the issue or cause ,Interviewing sources, interviewing celebrities.

INTERN

THE FOG,
11.2014 - 12.2014
  • Worked at FRONT OFFICE DEPARTMENT
  • Managed online and phone reservation Provided information about the hotel, available rooms, rates and amenities ,Welcomed guests upon their arrival.

Education

Bachelor of Arts - English Literature, Communication And Journalism

C.E.T COLLEGE OF MANAGEMENT
KERELA
06.2016

DEHRADUN PUBLIC SCHOOL
06.2012

Skills

  • Senior Leadership Support
  • Comfortable working without Precedent on New Initiatives
  • Business Development Understanding
  • Active Listening
  • Computer Proficiency
  • Process Optimization
  • Administrative Support
  • Quality Assurance Controls
  • Problem-Solving Ability
  • Team Development
  • Result Driven and Aggressive With high personal and career Goal
  • Training and development
  • Employee communication And relation
  • Project Management
  • Microsoft Office and advance excel
  • Multitasking

Accomplishments

Achievements & Activities

  • Customer obsessed employee of the quarter Q3 and Q4 -2021 ,Q1 -2023
  • Achieved Several Customer obsessed , Standard performer of the week , Best balancing Associate , Infinity Gauntlet Award on weekly and monthly basis awards for maintaining the balanced score card.
  • Part of Concessions Exception Experiment- The project was a huge success; It involved providing access to give refund up to 12 months for PrimeVideo Channel subscription as exception on the eligible contacts
  • Handled a batch of new hires as a Subject Matter Expert and assisted them as they handled customer queries on call, Responsible for the performance of seven associates, which included monitoring their Aux status and their attendance

Timeline

Advance Technician (Level 3 Secondment)

AMAZON DEVELOPMENT CENTER INDIA Pvt.Ltd
05.2023 - Current

D2VTS Associate

AMAZON DEVELOPMENT CENTER INDIA Pvt.Ltd
09.2020 - 05.2023

PRIVATE TUTOR

Self Employed
01.2017 - 09.2020

INTERN

JOURNALISM, THE HINDU NEWSPAPER
12.2015 - 12.2015

INTERN

THE FOG,
11.2014 - 12.2014

Bachelor of Arts - English Literature, Communication And Journalism

C.E.T COLLEGE OF MANAGEMENT

DEHRADUN PUBLIC SCHOOL

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