Hi, I’m
Anshu Giri
Regional Trainer
New Delhi
Summary
Experienced in designing and enhancing comprehensive training programs that cater to the needs of employees at all levels. Excels in effective communication, planning, and conflict management. Advanced understanding of unique training requirements for each department. Successfully served as a Training Manager, skillfully selecting trainers, curriculum, and course plans to meet demanding training objectives. Possesses strong leadership abilities and has led successful courses on a wide range of topics.
Overview
6
years of professional experience
19
years of post-secondary education
2
Certifications
Work History
Reliance Digital
Regional Trainer
11.2022 - Current
Job overview
- Designed, developed, and delivered training programs onsite and virtually for large groups across multiple locations
- Led and mentored teams to drive quality and performance, and conducted cadre-building trainings for career advancement preparation
- Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
- Managed training projects with a maximum efficacy of 110%, showcasing strong project management and execution skills
- Collaborated with management to identify skill gaps and develop targeted training interventions for underperforming team members.
- Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
- Generated positive brand exposure for the company within local communities by representing the organization at trade shows, conferences, luncheons, and other industry-relevant events.
- Served as a mentor to new trainers joining the team, providing guidance and support in their professional development journey.
- Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
- Collaborated with subject matter experts to develop customized, role-specific curriculum for various departments within the region.
- Facilitated regional training events, resulting in improved team performance and collaboration across departments.
- Oversaw Learning Management System (LMS) completion, ensuring compliance and maintaining high employee engagement
- Reviewed quality and training analyses, identified gaps, and implemented changes for process improvement
- Prepared dashboards and reports to track progress and outcomes
- Presented training reviews to management and clients, and engaged in client-end updates to ensure process alignment and updates.
HDB Financial Services
Training Supervisor
03.2021 - 11.2022
Job overview
- Trained new hire batches and ensured timely completion, resulting in a 20% increase in onboarding efficiency
- Streamlined onboarding process for new hires, accelerating their integration into the company culture.
- Boosted employee satisfaction scores by addressing skill gaps through tailored workshops and seminars.
- Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts consistently.
- Led the Quality Team and effectively monitored process quality, resulting in a 15% improvement in overall process quality metrics
- Mentored 0-30 vintage candidates, resulting in a 25% increase in target achievement within the first 3 months of tenure
- Conducted Product & BQ refreshers, resulting in a 30% improvement in candidate performance
- Accountable for conducting Product Knowledge Test to assess and improve employees' product knowledge, leading to a 20% increase in overall product knowledge scores
- Conducted JCL, briefings, calibration, and frequent training sessions, resulting in a 15% increase in process adherence and efficiency
- Ensured continuous process updates by collaborating with clients and disseminating online information, leading to a 25% increase in process knowledge accuracy
- Reviewed quality & training analysis to identify team members' training needs, resulting in a 20% increase in training effectiveness
- Reviewed BQ at regular intervals, ensuring team members achieved desired KPI levels, resulting in a 30% increase in overall team performance
- Prepared dashboards and reports to identify process gaps and implemented changes, resulting in a 20% improvement in quality, collection, and audit targets adherence.
Teleperformance (TP)
Process Trainer
10.2018 - 03.2021
Job overview
- Orchestrated training and development initiatives across 9 locations PAN India
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Developed and implemented a comprehensive new hire onboarding program nationwide
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
- Conducted Training Needs Analysis (TNA) and delivered regular refresher training sessions bi-weekly
- Presented Monthly and Quarterly Reviews to clients and senior management
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Delivered robust training courses via classroom and e-learning programs.
- Increased employee engagement in training sessions through the use of interactive activities and group discussions.
- Communicated with sales team to maintain firm grasp of training requirements.
- Provided coaching and mentoring to employees.
- Trained and mentored 500 new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
- Delivered monthly product trainings and refreshers for 7 Lines of Business (LOBs) at Citi Bank.
Education
IEC UniversityBaddi, India
Bachelor of Science from General Science
04.2001 - 04.2020
12th
University Overview
- Language: English
- Board: CBSE
10th
University Overview
- Language: English
- Board: CBSE
Skills
MS Office
Training Delivery
Training Management
Training Coordination
Training Need Analysis
Leadership Training
Leadership Development
Project Management
LMS
Process Improvement
Client Relationship Management
Stakeholder Management
Communication Skills
Presentation
Presentation Skills
Quality Management
Dashboard Development
Training development
Sales Training
Online learning tools
Certification
Train the Trainer
Sociallinks - Linkedin
https://www.linkedin.com/in/anshu-giri136072116?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Languages
English
Hindi
Timeline
Regional Trainer
Reliance Digital
11.2022 - Current
Training Supervisor
HDB Financial Services
03.2021 - 11.2022
Process Trainer
Teleperformance (TP)
10.2018 - 03.2021
IEC University
Bachelor of Science from General Science
04.2001 - 04.2020
12th
04.2015
10th
04.2012