MS Excel
Anshu Kumar Thakur
Accountant, Service Manager, Computer Operator
Jhanjharpur
Summary
Dynamic Service Manager with a proven track record at Montra, enhancing customer satisfaction through innovative service operations and training development. Skilled in operational efficiency and team leadership, I excel at analyzing service metrics to drive improvements, fostering a culture of excellence and rapport building that boosts client loyalty.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Service Manager
Montra Electric
01.2026 - Current
- Analyzed customer feedback to refine service delivery and strengthen client relationships.
- Mentored team members on best practices, fostering a culture of excellence.
- Supervised daily service operations, ensuring consistent high-quality customer support.
- Developed training programs to boost team performance and deepen product understanding.
- Streamlined supply chain by managing inventory levels, reducing downtime effectively.
- Pinpointed areas for enhancement through comprehensive service report analysis.
Accountant
Montra Electric
10.2025 - Current
- Oversaw accounts payable and receivable, ensuring timely and accurate financial reporting.
- Ensured compliance with company policies during preparation of monthly financial statements.
- Conducted analysis of financial data to identify trends and discrepancies for enhanced reporting.
- Assisted in budget preparation and forecasting to support strategic planning initiatives.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used advanced software to prepare documents, reports, and presentations.
DMS Cum Computer Operator
MS ANKUR (SLMG Authorised Distributor)
06.2023 - Current
- Operated computer systems for data entry and processing tasks.
- Monitored system performance and resolved technical issues efficiently.
- Reviewed and verified data accuracy to maintain operational integrity.
- Assisted in the implementation of new software updates and tools.
- Maintained accurate records of system operations and user activities.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Operated and monitored computer systems for optimal performance and reliability.
Accountant
Mahindra and Mahindra
2023 - Current
- Oversaw accounts payable and receivable processes for timely financial reporting.
- Ensured compliance with company policies by preparing monthly financial statements.
- Identified trends and discrepancies in financial data, improving report accuracy.
- Supported strategic planning by assisting in budget preparation and forecasting activities.
- Fostered knowledge sharing within the team by training junior staff on accounting software.
- Executed daily accounting tasks to maintain financial accuracy.
- Conducted daily cash operations, managing payroll, budgeting, and banking reconciliations.
Account Manager
Yatri
10.2024 - 08.2025
- Developed and maintained robust client relationships to enhance satisfaction and retention.
- Collaborated with cross-functional teams to deliver customized solutions that meet client needs.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Achieved high client retention rates through exceptional customer service and proactive support.
- Resolved escalated issues effectively, preventing loss of valuable clients and preserving relationships.
Education
Bachelor of Commerce - Accounting And Finance
06-2023
Skills
Service operations
Service quality assurance
Service metrics analysis
Operational efficiency
Data management
Customer data analysis
Team leadership
Supervision
Staff management
Employee relations
Training development
Resource allocation
Problem-solving
Organization
Customer service
Rapport building
Positive attitude
Software
MS Word
MS PowerPoint
Adobe Photoshop
PowerBI
Salesforce (Montra)
DMS (SLMG)
FD One (Mahindra)
Timeline
Service Manager - Montra Electric
01.2026 - Current
Accountant - Montra Electric
10.2025 - Current
Account Manager - Yatri
10.2024 - 08.2025
DMS Cum Computer Operator - MS ANKUR (SLMG Authorised Distributor)
06.2023 - Current
Accountant - Mahindra and Mahindra
2023 - Current
L.N.J COLLEGE - Bachelor of Commerce, Accounting And Finance