Summary
Overview
Work History
Education
Skills
Certification
Recognitionawards
Timeline
Generic

Anshu Malik

SG Grand Society, Ghaziabad

Summary

System Administrator with extensive experience in managing cloud infrastructure and data-center operations across diverse platforms. Expertise in implementing, troubleshooting, and maintaining systems for large user groups, leading to enhanced operational efficiency. Proven track record of reducing downtime and improving system availability through proactive maintenance and performance monitoring. Aiming to leverage technical skills to drive innovation and optimize IT solutions further.

Overview

10
10
years of professional experience
1
1
Certification

Work History

System Administrator

PBH Softech Pvt Ltd
03.2024 - Current
  • Tracked daily activities related to development tasks using Agile methodology tools like JIRA and Confluence.
  • Reviewed current processes and identified opportunities for optimization or cost savings measures.
  • Liaised with vendors for procurement of IT hardware and software solutions.
  • Configured and managed Network Security Groups rules to ensure secure communication across virtual networks in various regions.
  • Set up email accounts for employees using Microsoft Exchange Server.
  • Implemented Azure Active Directory and configured SSO solutions for enterprise applications, enhancing security and user experience.
  • Configured and managed Azure Storage Accounts and Virtual Networks.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Created user accounts and managed access rights for users.
  • Created documentation for IT operations procedures and processes.
  • Participated in regular meetings with other IT staff members to discuss upcoming tasks or initiatives.
  • Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
  • Ensured compliance with security policies and procedures to protect sensitive information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Senior IT Engineer

Equipped AI
03.2021 - 03.2024
  • Delivered Tier II support for Azure and Office 365 services, including SharePoint, Skype, Exchange, OneDrive, O365 Groups and Teams.
  • Developed PowerShell and CLI scripts to automate VM build processes.
  • Utilized Azure Backup and Recovery Vault solutions to support seamless migration to Windows Azure in disaster recovery situations.
  • Established Network Security Groups (NSGs) to regulate access across resources.
  • Configured VNETs, subnets, Azure blob storage and file servers.
  • Administered Microsoft Identity Manager, Intune, and Office 365 security and compliance features.
  • Developed DLP policies to enhance data security.
  • Resolved shared mailbox issues involving forwarding, delegate permissions, and calendaring.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
  • Created documentation for IT operations procedures and processes.
  • Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
  • Coordinated with vendors and suppliers to resolve hardware and software issues.
  • Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Ensured compliance with security policies and procedures to protect sensitive information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Associate System Admin

PureSoftware Pvt Ltd
05.2017 - 03.2021
  • Managed Microsoft 365 tenant settings and user accounts.
  • Managed Exchange Online environments to streamline email communication.
  • Oversaw procurement of IT assets and coordinated with multiple vendors for hardware and application needs.
  • Resolved incidents, service requests, and tickets with swift response times.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Configured and supported Audio/Video systems and Polycom Devices.
  • Managed provisioning, updating, and removal of user accounts.
  • Managed internal IT systems comprising firewalls, Wi-Fi devices, and printers.
  • Managed McAfee anti-virus servers and executed patch management.

Associate

Ebix (India) Ltd
05.2015 - 05.2017
  • Ensured resolution of IT tickets each day within set SLA parameters.
  • Monitored physical servers regularly to ensure optimal operating performance.
  • Handling day-to-day service requests related to mailing problems, and providing printer support for both local and network printers, were also part of my responsibilities.
  • Delivered user guidelines for system concerns, improving operational performance.

Education

Bachelor of Computer Applications -

DR.RAM MONOHAR LOHIA INSTITUTE
MODINAGAR
08.2013

Skills

  • Microsoft Azure
  • Proficient in Azure Active Directory
  • Microsoft 365 Administration
  • Compliance Management in Azure
  • Backup and recovery solutions
  • CISCO Umbrella Management
  • CISCO Meraki Administration
  • Proficient in MSP N-Central Management
  • Kaseya Systems Administration
  • Mobile device management
  • Vendor coordination
  • Offboarding and onboarding
  • IT documentation
  • Storage management
  • Windows administration
  • Email administration
  • Jira and confluence

Certification

Microsoft Administrator Associate, AZ-104

Recognitionawards

  • Bingo Award, PureSoftware Pvt Ltd
  • Employee of the Month, Equipped AI

Timeline

System Administrator

PBH Softech Pvt Ltd
03.2024 - Current

Senior IT Engineer

Equipped AI
03.2021 - 03.2024

Associate System Admin

PureSoftware Pvt Ltd
05.2017 - 03.2021

Associate

Ebix (India) Ltd
05.2015 - 05.2017

Microsoft Administrator Associate, AZ-104

Bachelor of Computer Applications -

DR.RAM MONOHAR LOHIA INSTITUTE

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Anshu Malik